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Reservations Coordinator

1 month ago

Williamsburg, Virginia, United States Kingsmill Resort Full time
Reservations Agent

At Kingsmill Resort, we're seeking a skilled Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for helping future guests plan their vacations by providing information about our resort's amenities and services.

Key Responsibilities:
  • Handle incoming telephone calls and respond to guest inquiries in a professional and courteous manner.
  • Enter new reservations, changes, and cancellations into our computer system.
  • Promote a positive guest experience by suggesting itineraries and offering other opportunities for our guests to enjoy.
  • File guest correspondence and other reservation documentation as needed.
  • Follow our Reservations Calls Standards for NAVIS shop calls with honesty and respect.
  • Coverage and execution of Front Desk duties as needed.
  • Generate outbound call revenue.
  • Assist the Reservations Manager with groups, training new team members, and answering PBX telephone lines as needed.
  • Follow all policy, procedures, and service standards.
Requirements:
  • Ability to converse coherently in English.
  • Must be at least 18 years of age.
  • 1-2 years of guest service/customer service experience required.
  • Ability to deal with callers tactfully.
  • Ability to use basic computer applications.
  • Basic keyboarding proficiency.
  • Ability to interact with diverse peoples and help resolve any issues.
  • Ability to retain information.
  • Ability to work in a fast-paced environment.
  • Effective time management and organizational skills.
  • Strong communications skills.
  • Ability to work days, nights, weekends, and holidays.