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Bilingual Customer Service Representative

2 months ago

Rancho Cordova, California, United States Fortuna BMC Full time

Job Summary: We are seeking a highly skilled and customer-oriented professional to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues related to accounts payable and billing.
  • Provide high-quality service by effectively understanding and addressing customer needs.
  • Demonstrate professionalism and a friendly attitude while resolving customer issues.
  • Adapt to ongoing policy and procedure updates within the team.

Requirements:

  • Must be a U.S. citizen.
  • Must be fluent in French (verbal and written).
  • Minimum of 6 months of call center experience.
  • Strong computer and phone skills; proficiency in web-based applications.
  • Excellent verbal and written communication skills.
  • Ability to manage customer interactions with confidence and provide resolutions effectively.
  • Must be able to pass a background check and drug test.
  • High School Diploma or GED required.
  • Must be 18 years or older.
  • Typing speed of at least 30 words per minute.

Preferred Qualifications:

  • Experience with SAP systems.

About Fortuna BMC:

Fortuna BMC is a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients. Our team of professionals is dedicated to providing exceptional service and support to our clients and candidates alike.