Customer Service Representative

4 days ago


Tampa, Florida, United States Primary Location Full time
Customer Service Representative

At Ric Cave Allstate Agency, we're seeking a highly skilled Customer Service Representative to join our team in Tampa, Florida. As a key member of our customer service-focused team, you'll play a pivotal role in ensuring our clients receive exceptional service and support.

Key Responsibilities:
  • Interact with customers to address inquiries and provide tailored solutions.
  • Offer in-person support to clients at our Tampa location, ensuring their needs are met efficiently.
  • Assist clients with policy inquiries, updates, and changes, providing accurate information and guidance.
  • Resolve customer concerns and complaints promptly and professionally.
  • Maintain accurate records of client interactions and transactions for reference and follow-up.
Requirements:
  • Active Florida P&C License is required.
  • Prior experience in customer service in the insurance field.
  • Excellent verbal and written communication abilities.
  • Strong commitment to delivering exceptional service and building positive client relationships.
  • Dependable, punctual, and able to handle a fast-paced work environment.
  • Ability to collaborate effectively with colleagues and contribute to a supportive team culture.
Benefits:
  • Annual Base Salary Based on Experience.
  • Paid Time Off (PTO).
  • Flexible Schedule.
  • Mon-Fri Schedule.
  • Hands on Training.
  • Career Growth Opportunities.


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