Service Operations Specialist

7 days ago


Charlotte, North Carolina, United States Patterson Company LLC Full time
Job Summary

We are seeking a highly skilled Regional Service Coordinator to join our team at Patterson Company LLC. As a key member of our service operations team, you will be responsible for providing exceptional customer service and ensuring the efficient delivery of our services.

Key Responsibilities
  • Manage service orders from creation to completion, ensuring timely and accurate delivery of services.
  • Monitor and reconcile various reports to ensure seamless service delivery and identify areas for improvement.
  • Process repair parts and third-party repair requests in a timely and efficient manner.
  • Collaborate with the Equipment Procurement Specialist to plan and coordinate resource and installation projects.
  • Actively triage calls and inquiries from customers, providing prompt and professional responses.
  • Assign and schedule service requests from clients or company personnel, ensuring effective communication and coordination.
Requirements
  • Associate's degree or higher preferred, or 2-5 years of equivalent industry experience.
  • Strong customer service orientation and excellent written and verbal communication skills.
  • Excellent organizational and multi-tasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to positively contribute to a team environment, taking initiative to learn and improve upon skillsets.
  • Strong planning and organizational skills, with the ability to use technology efficiently, including Microsoft 365 and SAP CRM platforms.
Preferred Qualifications
  • 1-3 years of dispatching and customer service experience, with previous experience in the veterinary industry preferred.
  • Previous working experience with project or resource coordination.
Working Conditions

This position is based in an office environment, with occasional travel required for training and other business-related activities.



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