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Eligibility and Outreach Coordinator

1 month ago


Phoenix, Arizona, United States Adelante Full time
Job Title: Eligibility and Outreach Specialist

Adelante Healthcare is seeking a highly motivated and detail-oriented Eligibility and Outreach Specialist to join our team. In this role, you will be responsible for promoting health insurance programs through coordinated comprehensive and effective outreach efforts.

Key Responsibilities:
  • Welcome patients and provide information on health care programs
  • Screen for appropriate medical coverage eligibility available through state programs and assist patients with the application process
  • Register patients with Adelante's health center for primary health care and promote other available programs within the facility
  • Assure patients are registered under the correct eligibility and corresponding pay code, and maintain accurate patient records
  • Guide and assist patients in utilizing recommended services as indicated by medical referral and make appropriate referrals to community agencies
  • Orient patients to the care delivery system and available resources
  • Share pertinent information regarding health programs
  • Drive to various locations in Maricopa County to provide outreach and eligibility services
  • Present to other community partners on Adelante's services
  • Attend community outreach events to promote Adelante's services
Requirements:
  • Certification in cardiopulmonary resuscitation (CPR) and automated external defibrillator (AED) training
  • Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety
  • High School Diploma or equivalent
  • Minimum one year experience in medical front office, customer service, and/or sales
  • Experience and knowledge of health care programs available through state and federal programs
  • Bilingual English/Spanish language skills
  • Ability to write routine reports and correspondence
  • Basic computer efficiency and ability to utilize the Patient Management system
Working Conditions:

The Eligibility and Outreach Specialist will work in a fast-paced environment with frequent interactions with patients, staff, and community partners. The position requires the ability to work independently and as part of a team, with a strong focus on customer service and communication skills.

Adelante Healthcare is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.