Operations Manager

4 days ago

Amherst, Massachusetts, United States UMass Amherst Full time
About UMass Amherst

UMass Amherst is a leading public research university located in the scenic Pioneer Valley of Western Massachusetts. As a member of the Five Colleges consortium, the university offers a rich cultural environment and a bucolic setting close to major urban centers.

Job Summary

The Operations Manager plays a critical role in the Office of News and Media Relations, overseeing daily department operations and financials to build a collaborative culture and meet organizational goals in a fast-paced environment.

Key Responsibilities
  • Establishes priorities and manages multiple projects, ensuring deadlines are met on a daily basis and engaging with leadership and key stakeholders.
  • Maintains confidentiality of information as required and ensures appropriately timed release of news.
  • Researches and prepares strategic presentations for senior leadership and directs the earned media analytics program.
  • Develops public relations strategies in collaboration with the News Content Team and plays a leading role in the timely dissemination of information.
  • Distributes news releases, the weekly Inside UMass newsletter, website postings, and the university communications' calendar to campus audiences and/or news media.
  • Directs the Hometown News Program and plans outreach and training programs with campus communicators, faculty, staff, student organizations, and the student press.
  • Supports the Executive Director as needed, including managing their commitments, overseeing projects, coordinating with stakeholders, and drafting strategic communications.
  • Plans high-profile media events to enhance the University visibility and reputation and advises media in real-time.
  • Organizes and manages a compendium of shared digital resources, including news content and template libraries, analytics data, and emergency management plans.
  • Executes all financial/accounting transactions for the office, including maintaining budgets, creating/processing purchase orders, issuing payments, credit card recordkeeping, and processing payroll timesheets.
  • Provides management and day-to-day operational and personnel-related support, including triaging incoming calls and providing front-line response during emergent situations.
  • Hires and supervises student employees.
Requirements
  • Bachelor's degree.
  • Five (5) years of experience of project/operational management in public relations or related field.
  • Ability to manage sensitive and confidential information with discretion.
  • Demonstrated ability to independently set priorities, plan, organize, coordinate, and direct multiple, concurrent projects.
  • Working knowledge of office programs such as Microsoft Outlook, CMS platforms such as Drupal, and CRMs such as Marketing Cloud.
  • Strong written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Excellent interpersonal skills.
Preferred Qualifications
  • Experience in higher education, non-profit, or public sectors.

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