Customer Care Professional
1 week ago
We are excited to offer a unique opportunity for a Customer Care Representative to join our growing team in Provo, UT. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients through various communication channels.
As a Customer Care Representative, you will work closely with our product manager to refine our software and gather valuable feedback from customers. This role offers opportunities to grow your career within our company, exploring roles in customer success and other departments.
Your primary responsibilities will include:
- Supporting Client Relationships:
- Building and maintaining strong relationships with customers through effective communication and issue resolution.
- Customer Support:
- Providing timely and accurate responses to customer inquiries about registration, company profiles, or the status of their information maintained by BCS.
- App Onboarding:
- Assisting customers in getting set up in the app with their updated profile information.
- Technical Support:
- Resolving customer inquiries/concerns using our various tools and creating support tickets for technical support teams when necessary.
The salary for this role is estimated to be $32,000 - $65,000 per year, based on the location and industry standards. We offer a competitive compensation package, including a performance-based bonus of 8% of sales paid monthly. Other benefits include a company laptop, medical coverage through Blue Cross/Blue Shield, and a 401(k) plan with company matching up to 4%.
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