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Franchise Operations Supervisor

2 months ago

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Job Overview

Position: Manager, Franchise Operations

Company Overview: Edible Arrangements, LLC has transformed from its humble beginnings in 1999 into a leading name in the gifting industry, specializing in unique edible arrangements. With a robust online presence and nearly 1,000 franchise locations worldwide, we are dedicated to celebrating life's special moments.

Our Offerings: Beyond our signature fresh fruit bouquets, we provide a diverse range of products including baked goods, fresh flowers, dessert boards, and platters, ensuring there is something delightful for every occasion.

Core Values: Our commitment to excellence is guided by our 5Ps:

  1. Promise: Experiences that WOW.
  2. Products: Remarkably fresh.
  3. Places: Interactive and creative.
  4. People: Creating special memories.
  5. Purpose: Celebrating the good in life.

Role Purpose: As the Manager of Franchise Operations, you will collaborate closely with the Director of Franchise Operations to implement strategic initiatives that enhance operational efficiency and foster growth within your designated area.

Key Responsibilities:

  • Conduct comprehensive training sessions for franchise teams focusing on product preparation, customer service, and sales techniques to boost revenue.
  • Perform regular site evaluations to ensure product quality and service excellence.
  • Maintain thorough documentation of training activities, assessments, and improvement plans.
  • Provide detailed reports to management regarding franchise performance and training results.
  • Stay updated on market trends and competitive dynamics, sharing insights with the Director and franchisees to refine strategies.
  • Facilitate P&L training with the Director to enhance franchise profitability.
  • Collaborate with various departments, including marketing and finance, to align operational strategies with business objectives.
  • Work with the Director to implement best practices that optimize profitability while upholding quality standards.
  • Build and nurture strong relationships with franchisees, vendors, and key stakeholders.
  • Ensure adherence to operational and brand standards, regulatory requirements, and company policies.
  • Identify and manage operational risks, implementing measures to maintain a secure and compliant environment.
  • Analyze customer feedback and guide franchisees in effective customer service practices.

Qualifications:

  • 2-4 years of experience in franchise operations, regional management, or a similar leadership role.