Dispatch Operations Coordinator

2 days ago


Madison, Alabama, United States Best Care Home Services Full time
Job Description

BEST CARE HOME SERVICES is looking for an exceptional Dispatch Operations Coordinator to join our dynamic team As a key member of our operations team, you will play a crucial role in ensuring seamless delivery of services to our customers.

Key Responsibilities
  • Scheduling and Dispatching: Schedule and dispatch technicians based on availability, location, and service needs, optimizing routes for efficient travel times.
  • ServiceTitan Management: Leverage ServiceTitan software to track job scheduling, technician availability, and service status, streamlining operations.
  • Field Coordination: Monitor and manage technician progress in real-time, addressing delays and issues to ensure customer satisfaction.
  • Customer Communication: Provide timely updates to customers regarding service calls, ensuring a seamless experience.
  • Collaboration with Customer Service Team: Work closely with Customer Service Representatives to align on scheduling, address urgent needs, and handle inquiries.
  • Data and Record Management: Accurately enter and maintain service details, customer information, and technician notes in ServiceTitan.
  • Reporting and Metrics: Assist with daily, weekly, and monthly reporting on dispatch efficiency, service completion rates, and KPIs.
Requirements
  • Dispatching Experience: Proven experience in dispatch roles, preferably in the HVAC, plumbing, or related industries.
  • ServiceTitan Expertise: Proficiency in ServiceTitan software for scheduling, tracking, and reporting.
  • Communication Skills: Excellent verbal and written communication skills for managing customer expectations and coordinating team activities.
  • Organizational and Problem-Solving Abilities: Strong multitasking and prioritization skills for efficiently managing high call volumes and service requests.
  • Customer-Focused Mindset: Commitment to maintaining customer satisfaction through accurate scheduling and proactive communication.
Benefits

We offer a competitive salary range of $70,000 - $80,000 per year, depending on experience, along with a comprehensive benefits package including Health, Dental, and Vision Insurance, Paid Time Off (PTO), and a 401(k) Retirement Plan.


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