Operations Coordinator
3 weeks ago
We are seeking an experienced Operations Coordinator to join our team at Best Care Home Services. As an integral part of our dispatch team, you will be responsible for efficiently managing scheduling, optimizing routes, and coordinating field service teams.
Key Responsibilities:- Scheduling and Dispatching
- Evaluate technician availability and schedule jobs accordingly to ensure optimal routing and minimized travel time.
- Collaborate with Customer Service Representatives to align on scheduling and address urgent service needs.
- ServiceTitan Management
- Utilize ServiceTitan software for job scheduling, tracking technician availability, and updating service status.
- Field Coordination
- Monitor and manage the progress of technicians in real-time, proactively addressing any delays or issues to maintain customer satisfaction.
- Customer Communication
- Provide customers with timely updates regarding service calls, ensuring a seamless customer experience.
- Dispatching Experience
- Previous experience in a dispatch role, preferably within the HVAC, plumbing, or related service industry.
- ServiceTitan Expertise
- Proficient in ServiceTitan software for scheduling, tracking, and reporting.
- Communication Skills
- Strong verbal and written communication skills with an ability to manage customer expectations and coordinate team activities.
- Organizational and Problem-Solving Abilities
- Strong multitasking and prioritization skills to manage high volumes of calls and service requests efficiently.
- HVAC Industry Knowledge
- Familiarity with HVAC industry practices and terminology.
- Experience in High-Volume Environments
- Comfort with fast-paced work environments and managing a high volume of service calls.
- Health, Dental, and Vision Insurance
- Paid Time Off (PTO)
- 401(k) Retirement Plan
- Ongoing Training and Development Opportunities
$60,000 - $80,000 per year, based on experience.
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Dispatch Operations Coordinator
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