Service Delivery Manager
2 days ago
We are seeking a highly skilled Service Delivery Manager to join our team at Best Care Home Services. This is a fantastic opportunity for an experienced dispatcher to utilize their skills in scheduling, route optimization, and field service coordination.
Key Responsibilities- Scheduling and Dispatching: Efficiently schedule and dispatch HVAC/Plumbing technicians based on availability, location, and service needs, ensuring optimal routing and minimized travel time.
- ServiceTitan Management: Utilize ServiceTitan software for job scheduling, tracking technician availability, and updating service status to streamline operations.
- Field Coordination: Monitor and manage the progress of technicians in real-time, proactively addressing any delays or issues to maintain customer satisfaction.
- Customer Communication: Provide customers with timely updates regarding service calls, ensuring a seamless customer experience.
- Collaboration with Customer Service Team: Work closely with Customer Service Representatives to align on scheduling, address urgent service needs, and handle any service inquiries.
- Data and Record Management: Accurately enter and maintain service details, customer information, and technician notes in ServiceTitan to support data integrity and reporting.
- Reporting and Metrics: Assist with daily, weekly, and monthly reporting on dispatch efficiency, service completion rates, and other key performance indicators (KPIs).
The estimated salary for this position is $65,000 - $75,000 per year, depending on experience. Our comprehensive benefits package includes Health, Dental, and Vision Insurance, Paid Time Off (PTO), and a 401(k) Retirement Plan.
Requirements- Dispatching Experience: Previous experience in a dispatch role, preferably within the HVAC, plumbing, or related service industry.
- ServiceTitan Expertise: Proficient in ServiceTitan software for scheduling, tracking, and reporting.
- Communication Skills: Strong verbal and written communication skills with an ability to manage customer expectations and coordinate team activities.
- Organizational and Problem-Solving Abilities: Strong multitasking and prioritization skills to manage high volumes of calls and service requests efficiently.
- Customer-Focused Mindset: A commitment to maintaining customer satisfaction through accurate scheduling and proactive communication.
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