Service Delivery Manager

2 days ago


Madison, Alabama, United States Best Care Home Services Full time
Job Overview

We are seeking a highly skilled Service Delivery Manager to join our team at Best Care Home Services. This is a fantastic opportunity for an experienced dispatcher to utilize their skills in scheduling, route optimization, and field service coordination.

Key Responsibilities
  • Scheduling and Dispatching: Efficiently schedule and dispatch HVAC/Plumbing technicians based on availability, location, and service needs, ensuring optimal routing and minimized travel time.
  • ServiceTitan Management: Utilize ServiceTitan software for job scheduling, tracking technician availability, and updating service status to streamline operations.
  • Field Coordination: Monitor and manage the progress of technicians in real-time, proactively addressing any delays or issues to maintain customer satisfaction.
  • Customer Communication: Provide customers with timely updates regarding service calls, ensuring a seamless customer experience.
  • Collaboration with Customer Service Team: Work closely with Customer Service Representatives to align on scheduling, address urgent service needs, and handle any service inquiries.
  • Data and Record Management: Accurately enter and maintain service details, customer information, and technician notes in ServiceTitan to support data integrity and reporting.
  • Reporting and Metrics: Assist with daily, weekly, and monthly reporting on dispatch efficiency, service completion rates, and other key performance indicators (KPIs).
Compensation and Benefits

The estimated salary for this position is $65,000 - $75,000 per year, depending on experience. Our comprehensive benefits package includes Health, Dental, and Vision Insurance, Paid Time Off (PTO), and a 401(k) Retirement Plan.

Requirements
  • Dispatching Experience: Previous experience in a dispatch role, preferably within the HVAC, plumbing, or related service industry.
  • ServiceTitan Expertise: Proficient in ServiceTitan software for scheduling, tracking, and reporting.
  • Communication Skills: Strong verbal and written communication skills with an ability to manage customer expectations and coordinate team activities.
  • Organizational and Problem-Solving Abilities: Strong multitasking and prioritization skills to manage high volumes of calls and service requests efficiently.
  • Customer-Focused Mindset: A commitment to maintaining customer satisfaction through accurate scheduling and proactive communication.


  • Madison, Alabama, United States Sherwin-Williams Full time

    At Sherwin-Williams, we're committed to helping our employees and their families live healthier, save smarter, and feel better. As a Delivery Driver, you'll play a critical role in ensuring our customers receive their orders in a timely and safe manner. With a focus on customer satisfaction and a commitment to excellence, we're looking for experienced...


  • Madison, Alabama, United States The Sherwin-Williams Company Full time

    About the Job:We are looking for a highly motivated Delivery Driver to join our team at The Sherwin-Williams Company. This role requires strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment.Key Responsibilities:Ensure that all delivery routes are planned and executed efficiently.Load and unload...


  • Madison, Alabama, United States White Cap Supply Holdings, LLC Full time

    $55,000 - $65,000 per yearJob DescriptionAs a Non-CDL Delivery Driver, you will coordinate and deliver products to customer jobsites. You will follow DOT regulations in accordance with vehicle maintenance and operate with a strong sense of safety.You will ensure that manifests and all paperwork are accurate.You may assist warehouse staff with pulling and...


  • Madison, Alabama, United States DoorDash Full time

    Unlock Your Earning Potential as a Delivery Driver with DoorDashAs a freelance delivery expert, you'll enjoy the flexibility to operate independently and select your own hours for deliveries. With DoorDash, you can earn a competitive estimated salary of $15-$25 per hour, depending on your location and experience.About the Role:Select your own delivery hours...


  • Madison, Alabama, United States DoorDash Full time

    Unlock flexible earning opportunities as a Food Delivery Partner with DoorDash. Whether you want to make extra money on your own schedule or achieve long-term goals, this role offers the freedom to choose when and where you work.About the OpportunityThis is an excellent opportunity for individuals who value independence and flexibility in their work. As a...


  • Madison, Alabama, United States K&R Staffing HR Consulting LLC Full time

    About the RoleK&R Staffing HR Consulting LLC is hiring a Warehouse and Delivery Specialist to support our logistics operations in the Huntsville/Madison, AL area. As a key member of our team, you will be responsible for ensuring the smooth execution of warehouse and delivery tasks.This is a permanent position with a salary range of $48,000 - $58,000 per...


  • Madison, Alabama, United States DH Pace Full time

    About DH Pace CompanyAs a leading distribution, construction and service organization, DH Pace offers a comprehensive range of door and security products. With over 95 years of experience, our privately-owned company has established a strong presence in the industry with 50+ US offices across 24 states.We're committed to providing excellent service to our...


  • Madison, Alabama, United States DoorDash Full time

    About DoorDashDoorDash is a leading food delivery company that connects local businesses with opportunities to earn, work, and live. With over 4,000 cities in the U.S. served, we offer a flexible platform for individuals to start working immediately.Your Time. Your Goals.As a Dasher with DoorDash, you can enjoy the freedom of being your own boss by choosing...


  • Madison, Alabama, United States DH Pace Full time

    We're excited to announce an opportunity for a skilled Service Coordinator to join our team at DH Pace Company in Huntsville, AL. As a key member of our operations team, you will play a critical role in coordinating field employees to deliver exceptional service to our customers. If you have a passion for operations management and enjoy working in a dynamic...


  • Madison, Alabama, United States Bright Flag Recruiting Full time

    Job OpportunityBecome a Courier Delivery Specialist with Bright Flag Recruiting and enjoy the flexibility of working on your own schedule.We are seeking individuals to deliver small packages from the comfort of their own vehicles, with no commercial driving experience necessary.Key Responsibilities:-Pick up packages daily at our designated location in...


  • Madison, Alabama, United States Fitzgerald Peterbilt Management Inc Full time

    Job SummaryFitzgerald Peterbilt Management Inc is seeking a reliable and skilled individual to fill the role of Materials Handler and Delivery Specialist.


  • Madison, Alabama, United States White Cap Supply Holdings, LLC Full time

    Are you ready to take your career to new heights? As a Non-CDL Delivery Driver at White Cap, you'll enjoy a competitive salary range of $65,000 - $85,000 per year and a comprehensive benefits package. With our strong commitment to safety and customer satisfaction, you'll be part of a dynamic team that's shaping the future of construction.Your...


  • Madison, Alabama, United States Bright Flag Recruiting Full time

    Job Title: FedEx Delivery Route Specialist  Bright Flag Recruiting is seeking a skilled and dedicated Full-Time Package Courier to join our team in Madison, AL. As a valued member of our team, you will be responsible for delivering packages efficiently and effectively to our valued customers.  Key Responsibilities:  Ensure timely and accurate delivery...


  • Madison, Alabama, United States Buffalo Rock Company Full time

    Job SummaryThe Buffalo Rock Company is seeking a highly skilled Field Service Operations Manager to join our team. In this role, you will be responsible for overseeing the day-to-day operations of our field service team, ensuring that all tasks are completed efficiently and effectively. You will also be responsible for training and developing new employees,...


  • Madison, Alabama, United States White Cap Supply Holdings, LLC Full time

    Job Summary:We are seeking a reliable and detail-oriented individual to fill the position of Route Service Provider.As a key member of our delivery team, you will be responsible for delivering products to customer job sites, while maintaining a strong focus on safety and customer satisfaction.You will work closely with our customer service team to resolve...


  • Madison, Alabama, United States Domino's Franchise Full time

    Deliver Pizza, Make a DifferenceWe are seeking qualified drivers to fill our delivery specialist positions. This role offers a competitive hourly wage of approximately $14.50 per hour, with opportunities for overtime and mileage paid daily. Additionally, you will receive tips paid daily, ensuring a great hourly rate.About the Role:As a Domino's driver, you...

  • Delivery Driver

    1 week ago


    Madison, Alabama, United States Georgia Crown Full time

    Job Summary:We are seeking a highly skilled and reliable Delivery Driver to join our team at Georgia Crown. As a key member of our logistics department, you will be responsible for delivering products to customers across the region.About the Role:You will be working on a regional route, visiting multiple customers in a single day.Your duties will include...


  • Madison, Alabama, United States Zifty Full time

    Zifty is seeking a Food Service Courier Professional to join our team. In this role, you will be responsible for delivering high-quality food to our customers in a timely manner.The key aspects of the job include:Driving within a 10-mile radius of MadisonProviding exceptional customer serviceTo be successful in this position, you will need:A reliable vehicle...


  • Madison, Alabama, United States Performance Foodservice Full time

    Job Overview:The position of a Commercial Food Delivery Driver is a crucial role in the food supply chain. As a key member of our team, you will be responsible for delivering food and food-related products to customers in a safe and timely manner. This involves operating a tractor-trailer or straight truck, navigating through various routes, and interacting...


  • Madison, Alabama, United States White Cap Supply Holdings, LLC Full time

    As a Non-CDL Delivery Driver at White Cap, you'll embark on a rewarding journey that combines logistics expertise with a passion for customer satisfaction. With a competitive salary range of $70,000 - $90,000 per year and a comprehensive benefits package, you'll be part of a talented team that's driving innovation in the construction industry.Your key...