Data Center Operations Manager

4 weeks ago

Austin, Texas, United States Digital Realty Full time
Data Center Operations Manager Job Description

At Digital Realty, we are seeking a highly skilled Data Center Operations Manager to oversee the execution of local data center operations at one or more data center properties. As a Data Center Operations Manager, you will be responsible for ensuring the reliability and availability of our data centers, while also driving operational efficiency and excellence.

Key Responsibilities:
  • Oversee the operation, maintenance, and repair of all mission-critical equipment and systems supporting a 24x7 data center operation.
  • Supervise all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation, and testing adhere to operational standards.
  • Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.
  • Manage provisioning of data center services, including colocation, connectivity, raised floor services, deployment, and any additional services to be delivered to data center customers.
  • Manage all local customer installations, in coordination with Sales Engineering, Design & Construction, and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations, and connectivity requirements.
  • Oversee local installation, maintenance, and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.
  • Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations, and maintenance standards to guarantee execution of Digital Realty's periodic maintenance program and maintenance calendar.
  • Develop, implement, and audit local standard operating procedures, sequence of operations, and maintenance standards to be in compliance with Digital Realty's standards and industry best practices.
  • Supervise local change management processes, including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors, and customers.
  • Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements. Confirm all vendors are qualified and adhere to Digital Realty's performance standards and scopes of work.
  • Responsible for timely execution of data center services, such as remote hands, customer installations, and service requests.
  • Supervise security personnel and manage security systems, including adherence to security policies and compliance programs (as required by the Property Manager).
  • Act as primary technical and operational contact for data center customers - both as the technical lead and local point of escalation during emergency events and day-to-day operations. Develop knowledge of customer's core business and the business function of the customer's local datacenter operation.
  • Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis, and post-event remediation.
  • Identify trends and analyze risks to articulate implications and impact to data center operations. Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.
  • Identify process-based improvements that generate operational and financial efficiencies, including the development and presentation of the business case.
  • Support Property Manager with the management of expenses and assist all budgeting, forecasting, and reporting requirements by providing capital and expense requirements and justifications.
  • Support pre-sales process, including conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.
  • Support various accreditation initiatives, including SSAE16, SOC2, ISO 27001, etc., as may be required by Digital Realty.
  • Maintain compliance with local health & safety (i.e., OSHA) standards and national electrical and building codes.

Requirements:
  • 10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with a minimum of 5 years' experience managing or leading data center operations teams in a large-scale mission-critical environment. Bachelor's degree in electrical or mechanical engineering preferred.
  • Solid and proven experience in the construction, commissioning, acceptance, and operation of mission-critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression, and monitoring systems.
  • Extensive knowledge of structured cabling systems, networking, and connectivity standards, and hardware installation requirements.
  • Proficient experience in colocation operations, including the installation and deployment of cage, rack, and cable infrastructure, as well as power circuit installation and power monitoring.
  • Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environments.
  • Experience managing a change control environment.
  • Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls, and required corrective actions.
  • Knowledge of industry data center standards, policies, and methodologies.
  • Knowledge of performance management and critical awareness methods and implementation standards.
  • Strong interpersonal, presentation, and communication skills.
  • Strong organizational skills and detail-oriented.
  • Experience managing own budget and analyzing expenses.
  • Proficiency in Microsoft Word, Excel, and Outlook, and familiarity with Microsoft Project, Visio, or AutoCad.
  • Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering system.

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