Customer Engagement Specialist

2 weeks ago


Visalia, California, United States Planet Fitness Full time
Position Overview

The Customer Engagement Specialist (Part-Time) plays a crucial role in delivering an outstanding experience for members, potential members, and visitors at Planet Fitness. This position encompasses a range of responsibilities aimed at fostering a welcoming environment.

  • Welcoming members, prospects, and visitors with a warm and friendly demeanor.
  • Managing front desk operations, including responding to phone inquiries, checking in members, and conducting facility tours.
  • Updating member profiles and addressing inquiries and issues effectively.
  • Ensuring the cleanliness and orderliness of the fitness center.

Qualifications:

  • Previous experience in customer service is advantageous.
  • Basic proficiency in computer operations.
  • A strong interest in fitness and wellness.
  • A cheerful and positive attitude.
  • Dependability and punctuality are critical.
  • Strong communication and problem-solving skills.
  • High School diploma or equivalent is required.
  • Applicants must be at least 18 years of age.

Physical Requirements:

  • Ability to stand and walk for extended periods during shifts.
  • Engaging in conversation both over the phone and in person.
  • Occasional lifting of items weighing up to 50 lbs.
  • Exposure to cleaning agents may occur.


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