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Patient Registration Specialist
2 months ago
About Surgery Partners:
Surgery Partners is a leading provider of surgical services, dedicated to delivering high-quality patient care in a supportive environment. Our commitment to excellence has established us as a trusted name in the healthcare industry.
Why Consider a Role with Us?
- Recognized for excellence in surgical care
- Top-rated facility for patient satisfaction
- Supportive work environment
- Opportunities for professional development
- Comprehensive benefits including Medical, Dental, and Vision Insurance
- Access to telehealth services
- Generous Paid Time Off
- 401k with employer matching
- Tuition reimbursement programs
Key Responsibilities:
- Welcome patients and their families with professionalism and warmth upon arrival.
- Handle incoming calls, providing information or directing inquiries to the appropriate staff.
- Explain admission forms, including patient rights and advance directives.
- Ensure all patient documentation is complete, accurate, and properly signed.
- Collect required deposits and co-pays in accordance with established protocols.
- Exercise discretion and sound judgment when communicating with patients and their families.
- Address patient and visitor concerns by directing them to the appropriate personnel for resolution.
- Utilize age-appropriate communication techniques when interacting with patients and families.
- Comply with all hospital policies and procedures, particularly those regarding conduct, compliance, and confidentiality.
- Maintain reliable attendance as a fundamental aspect of this role.
- Identify and report potential risks to patient safety, ensuring a proactive approach to injury prevention.
- Embody the hospital's mission and values in daily interactions and departmental processes.
- Apply customer service principles and continuous improvement practices in all job functions.
- Safeguard the confidentiality of patient information and adhere to privacy policies.
- Foster positive relationships and a collaborative work atmosphere.
- Uphold the hospital's standards for professional conduct and communication.
- Address issues that may affect job performance through appropriate channels.
- Adhere to national patient safety standards and infection control protocols.
- Perform additional duties as assigned that align with the role's responsibilities.
- Show respect for the diverse backgrounds of all patients, families, and colleagues.
Qualifications:
- High School Diploma or equivalent required.
- Minimum of one to two years of experience in a similar role within a healthcare setting.
- Strong verbal and written communication skills.
- Proficient in computer applications.
- Ability to collaborate effectively within a team to ensure optimal patient care.
- Excellent critical thinking and problem-solving abilities.
At Surgery Partners, we recognize that our employees are essential to our success. We offer a competitive compensation package and a work environment that values diversity and innovation. We are an Equal Opportunity Employer.