Claims Team Leader

2 weeks ago

Irving Texas, United States State Farm Full time

Overview:


At State Farm, we believe in being good neighbors – assisting individuals, investing in our communities, and striving to make the world a better place. This philosophy is at the heart of our operations and a key driver of our success. Join a top-performing team and contribute positively to society.

Build your career with one of the leading companies for professional development in the U.S. Dress code is flexible...

State Farm is committed to investing in our employees by offering a competitive Total Rewards package:

Starting Salary ranges from $100,500 to $134,250 annually.

Recognizing the importance of work-life balance, compensation is structured around our standard 38:45-hour work week. Salary offered is contingent on skills and qualifications, with the upper end of the range reserved for candidates with substantial relevant experience.


You will also be eligible for:
An annual bonus based on individual and company performance

Annual merit increases

401(k) contributions

Paid Time Off (PTO), including: 5 days of Life Leave for personal and family care, Paid Volunteer Time, and an Annual Celebration Day to honor what matters to you

Industry-leading Tuition Assistance Programs

Wellness and mental health initiatives

Discounts from numerous retailers through our Perks at Work program

And more

Responsibilities:
Catastrophic events can occur unexpectedly and in various forms. Some may provide advance notice, while others may not. Certain catastrophes may affect a small area with significant severity, while others may be widespread with less severe consequences.

The WCCS Stewardship team assists thousands of customers daily in recovering from catastrophic weather events, making a meaningful impact in their lives.

The WCCS Stewardship division is a customer-facing segment with diverse work and substantial rewards.

This is a stewardship environment where team members have the autonomy and authority to manage their own claims inventory.

Team Managers are dedicated to leading and developing our staff to ensure they deliver exceptional service to our customers.

This includes:
First-line management of assigned claims personnel, encompassing hiring, training, coaching, performance management, and salary activities

Oversight and control of the operation's claims activities, including investigations, claim payments, and adjustment expense payments

Coordinating, communicating, and implementing new company programs, policies, practices, and procedures

Ensuring adherence to company procedures, applicable federal/state laws, and legal requirements

Fostering employee development within an inclusive environment


This is a hybrid role that allows you to work part of the time from home and part of the time collaboratively in the office.

During the training period, you may spend a greater percentage of time in the office to enhance your learning experience.

Hours of operation are regularly assessed and may change based on business needs.

Successful candidates are expected to be flexible with work shifts and may be required to work overtime and/or irregular hours.


Qualifications:
Experience in claims operations and/or call center preferred

A bachelor's degree in a related field is preferred or equivalent work experience.

Prior leadership experience

Strong written and verbal communication skills

Demonstrated leadership capabilities

Maintain a relentless focus on customer satisfaction when making decisions

Assess our environment candidly and confront challenges directly

Inspire and motivate individuals to understand and achieve shared goals

Additional Details:
Employees must successfully complete all required training, including applicable licensing exams, MVRs, and background checks as mandated by various states.

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