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Community Engagement Officer

2 months ago

Southampton, Massachusetts, United States CV-Library Full time
Experienced Community Engagement Officer
Join a dynamic team with a competitive salary and excellent benefits.

Position Overview:

We are seeking a skilled Community Engagement Officer to take on a permanent role, focusing on a project in a vibrant area. This position requires a strong background in resident liaison to ensure seamless operations.

The project involves working within a live residential environment, making prior experience in this capacity essential for immediate effectiveness.

This organization is known for its supportive work culture, offering benefits such as healthcare, pension plans, and travel reimbursements.


Key Responsibilities:

- Foster effective communication and collaboration among residents, subcontractors, client representatives, and the project team to ensure project success.

- Collaborate closely with the project and site management teams to uphold high standards of customer service, addressing and resolving any concerns that arise.


Specific Duties:
  • Maintain strong working relationships with client representatives to streamline communication and minimize redundancy.
  • Implement customer service protocols tailored to the needs of residents.
  • Coordinate with the site team and Project Manager to facilitate project operations.
  • Perform basic administrative tasks, including data entry for the in-house management system.
  • Conduct weekly updates on delivery receipts and ensure documentation is managed appropriately.
  • Assist in weekly stock takes and communicate findings to the head office.
  • Manage alerts and follow up on outstanding issues regularly.
  • Verify right to work documentation for subcontractors and maintain accurate records.
  • Draft communications for residents and other stakeholders.
  • Work with the project management team to resolve resident issues promptly and effectively.
  • Document all resident concerns and resolutions systematically.
  • Escalate unresolved matters to the Customer Service Manager as necessary.

Essential Skills:

- Excellent communication and interpersonal skills.

- Strong organizational abilities and attention to detail.

- Ability to work collaboratively in a team-oriented environment.

- Proficiency in administrative tasks and data management.


Job Information:
Company: CV-Library
Sector: Construction
Contract Type: Permanent
Working Hours: Full Time