Tourism Account Manager

4 weeks ago

New York, New York, United States Empire State Realty Trust Full time
Empire State Realty Trust is seeking a highly motivated and results-driven Tourism Account Manager to join our Sales Team for the Empire State Building Experience. The ideal candidate will possess exceptional communication, organization, and customer service skills, with a strong knowledge of Tour & Travel distribution for both domestic and international channels. The successful candidate will be responsible for leading the sales efforts for assigned markets and territory, developing and implementing territory sales and marketing programs, and leveraging knowledge and continued development of assigned markets/territory. The ideal candidate will be a self-starter with substantial sales experience within the hospitality industry, and will thrive in a fast-paced environment with multiple tasks to manage.

About the Role

The Tourism Account Manager will be responsible for:
  • Accountable for proactive sales within assigned territory and account base
  • Plan and execute for all aspects of the sales process including contracting, negotiations, tradeshows, and sales mission's presence
  • Develop and implement territory sales and marketing programs with measurable action plans
  • Leverage knowledge and continued development of assigned markets/territory
  • Account development with a focus on organic and inorganic growth - build business within existing portfolio and acquire new clients by networking at trade shows, conferences, and business functions
  • Apply understanding of market trends/business practices in recommending decisions necessary for enhancing ESB sales processes
  • Prepare all presentations and sales pitches as necessary whether for face-to-face meetings or over the phone


What Success Looks Like

The successful Tourism Account Manager will be able to:
  • Provide effective leadership to include setting clear expectation, coaching, and feedback
  • Identify areas of improvement in our sales processes and implement necessary changes to make it more efficient
  • Have a positive and high performing mentality to exceed sales goals


Requirements

The ideal candidate will have:
  • Exceptional written and oral communication skills
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously
  • Knowledge of sales techniques and customer service best practices
  • Strong analytical and problem-solving skills
  • Strong proficiency in MS Office (Excel, Word, PowerPoint)


What We Offer

At Empire State Realty Trust, we offer a competitive base salary and bonus, health/dental/vision insurance, company-sponsored life, AD&D, STD (with salary continuation), and LTD insurance, voluntary enhanced LTD program, voluntary hospital, accident, and cancer programs, 401(k) with 100% match up to 5%, paid parental leave, pre-tax transit accounts, employee assistance program for emotional, financial, and legal support, generous paid time off, flex remote work time, flex summer Fridays, employee engagement programs, volunteer time off, continuing education, complimentary Empire State Building Observatory access, complimentary gym membership and other wellness benefits, and employee discount programs.

Equal Opportunity Employer

Empire State Realty Trust is an affirmative action and equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because they drive curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, creed, national origin, sex, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, caregiver status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Accommodations are available for applicants with disabilities.

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