IT Support Student Assistant

2 weeks ago


Minneapolis Minnesota, United States Augsburg University Full time
Position Overview

The IT Support Student Assistants play a vital role in delivering exceptional customer service and technical support to fellow students throughout library operating hours.

The IT Support desk serves as the primary contact point for students seeking assistance with technology-related inquiries, representing the Information Technology department to the student body.

Key Responsibilities

1. Maintain detailed records of all user interactions related to support requests using the designated ticketing system.

2. Provide general information and technical assistance to students who approach the IT Support desk. Adhere to established protocols for escalating issues when required.

3. Manage incoming calls to the IT Support desk, offering general information and technical support to callers. Follow the defined escalation procedures for calls as necessary.

4. Handle inquiries from the Classroom Services line, ensuring proper dispatch of student staff as needed.

5. Proactively reach out to users to follow up on previously reported issues, conducting research on the problems when necessary.

6. Safeguard Augsburg Data security by meticulously managing confidential student account information. Report any critical or emergency situations to the appropriate supervisor or IT personnel.

7. Undertake additional tasks related to the operations of the IT Support desk or the IT department as assigned by the supervisor.

Qualifications

Applicants should possess strong communication skills, a willingness to assist others, and a commitment to maintaining a secure and efficient support environment.

This position offers a unique opportunity to gain hands-on experience in the field of information technology while contributing to the academic community.
  • Classroom Assistant

    2 days ago


    Minneapolis, Minnesota, United States Endeavor Schools, LLC Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Classroom Assistant - Teacher Support. In this role, you will have the opportunity to work closely with our experienced teachers to deliver high-quality education to our students.Key ResponsibilitiesSupport the implementation of curriculum in a safe and...


  • Minneapolis, Minnesota, United States Augsburg University Full time

    Position OverviewThe Chief of Student Engagement plays a pivotal role in the conception and execution of dynamic social, educational, cultural, and developmental initiatives that promote both individual and community growth. This position aims to cultivate an environment where students can connect, engage, and invest in the Augsburg community. The role also...


  • Minneapolis, Minnesota, United States Augsburg University Full time

    About the RoleAugsburg University is seeking a highly motivated and experienced professional to serve as the Director of Campus Life and Student Engagement. This key leadership position plays a vital role in fostering a dynamic and inclusive campus community that supports the academic, personal, and professional growth of students.Key...


  • Minneapolis, Minnesota, United States Soliant Full time

    Job SummarySoliant is seeking a dedicated and passionate Special Education Teacher to join our team in Minneapolis, MN.Key Responsibilities:Develop and Implement Individualized Education Plans (IEPs): Create and implement tailored education plans to meet the unique needs of students with special requirements.Adapt Lesson Plans: Modify lesson plans to cater...


  • Minneapolis, Minnesota, United States Soliant Full time

    Job SummarySoliant Education is seeking a dedicated Special Education Teacher to join our team. This full-time position is available immediately and will continue through the school year. The role is based at a single site, offering an excellent opportunity to make a meaningful impact within a focused educational environment.Key...


  • Minneapolis, Minnesota, United States Endeavor Schools, LLC Full time

    About the RoleWe are seeking a dedicated and caring individual to join our team as a Classroom Support Specialist. As a key member of our educational team, you will play a vital role in supporting the daily activities of our students and ensuring a positive learning environment.Key ResponsibilitiesProvide support to students during daily classroom...


  • Minneapolis, Minnesota, United States University of Minnesota Full time

    Apply for JobJob ID350619LocationTwin CitiesJob FamilyStu Administrative/SupportFull/Part TimePart-TimeRegular/TemporaryRegularJob Code2222Employee ClassStudent Insurance EligibleAdd to Favorite JobsEmail this Job About the JobPosition DescriptionThis position will play a critical role in helping execute new student move-in on the Monday and Tuesday prior to...


  • Minneapolis, Minnesota, United States Endeavor Schools, LLC Full time

    About the RoleWe are seeking a dedicated and caring individual to join our team as a Classroom Aide at Step by Step Montessori of St. Anthony. As a Classroom Aide, you will play a vital role in supporting students during daily classroom activities and contributing to a positive learning environment.Key ResponsibilitiesProvide individualized support to...


  • Minneapolis, United States Northwestern Health Sciences University Full time

    Job DescriptionJob DescriptionWhy NWHSU?When you join NWHSU you're not simply doing a job, you're making a difference. You'll see passion for our mission, our work, and our future growth opportunities all around you. Culture is extremely important to us. We're a small enough organization that you'll get to know everyone, have a voice,...


  • Minneapolis, Minnesota, United States Minneapolis Public Schools Full time

    Position Overview:The Office of Latine Achievement is seeking qualified candidates for the role of Bilingual Student Success Program Assistant. This position is essential in fostering an inclusive environment that supports student achievement and attendance.Key Responsibilities:Engage with middle school students, staff, parents, and community partners to...


  • Minneapolis, Minnesota, United States Minneapolis Public Schools Full time

    Position Overview:The Minneapolis Public Schools is seeking qualified candidates for the role of Bilingual Student Success Program Assistant. This position is integral to the Office of Latine Achievement and involves working closely with middle school students, educational staff, families, and community organizations to foster inclusive programs that enhance...


  • Minneapolis, United States Dunwoody College of Technology Full time

    Job Details Job Location Dunwoody College of Technology - Minneapolis, MNPosition Type Part TimeEducation Level Associate's Travel Percentage NoneJob Shift Day Description POSITION OVERVIEW: This position supports our retention initiatives with first year students, first generation students, and our Construction Sciences and Building Technology...


  • Minneapolis, Minnesota, United States Augsburg University Full time

    Job SummaryThe IT Liaison for Administrative Support is a key role at Augsburg University, responsible for building relationships with constituents to increase the effectiveness of IT support and provide an exceptional educational experience for students.Key ResponsibilitiesDevelop Strategic Relationships: Foster positive, professional working relationships...


  • Minneapolis, Minnesota, United States East Side Neighborhood Services Full time

    About the RoleEast Side Neighborhood Services is seeking a highly motivated and compassionate Care Coordinator to join our team. As a Care Coordinator, you will play a critical role in providing wraparound case management services to students enrolled in Hennepin County's Plus program who are currently attending Menlo Park Academy.Key ResponsibilitiesCase...


  • Minneapolis, Minnesota, United States Fairview Health Services Full time

    Job SummaryFairview Health Services is seeking a skilled Clinical Support Specialist to join our team at the Brooklyn Park Clinic. As a Clinical Support Specialist, you will play a vital role in supporting in-person clinic visits and ensuring a positive patient experience.Key ResponsibilitiesSupport patients through the care experience, capturing pertinent...


  • Minneapolis, Minnesota, United States Saint Mary's University of Minnesota Full time

    Overview and Responsibilities Saint Mary's University of Minnesota is seeking an Assistant Director for International Student Services who is eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership.The Assistant Director provides immigration advising for international...


  • Minneapolis, United States Saint Mary's University of Minnesota Full time

    Overview and Responsibilities Saint Mary's University of Minnesota is seeking an Assistant Director for International Student Services who is eager to contribute to its Lasallian Catholic mission of awakening, nurturing, and empowering learners to ethical lives of service and leadership.The Assistant Director provides immigration advising for...


  • Minneapolis, Minnesota, United States Brooklyn Center Community Schools Full time

    Position Title: Specialized Support Assistant for EducationRole Overview: The Brooklyn Center Community Schools District is actively seeking candidates for the role of Specialized Support Assistant for Education. This position is essential in facilitating a comprehensive educational framework for students within an inclusive environment.Key...


  • Minneapolis, Minnesota, United States Dunwoody College Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Graduate Assistant to support our retention initiatives at Dunwoody College. The successful candidate will work closely with our Student Affairs team to design and implement programs and services that enhance the student experience and contribute to the retention efforts of the College.Key...


  • Minneapolis, Minnesota, United States Hennepin County Full time

    About the OpportunityHennepin County Library is seeking dedicated volunteers to participate in a new literacy program, Let's Read. As a reading tutor volunteer, you will play a vital role in inspiring elementary students to become lifelong readers.Key ResponsibilitiesProvide one-on-one literacy tutoring to students in grades K-5Follow a structured curriculum...