Financial Aid Office Coordinator

3 weeks ago


Charleston, West Virginia, United States Charleston Southern University Full time

Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Financial Aid Office Assistant at Charleston Southern University. As a key member of our Financial Aid department, you will play a critical role in supporting students and families navigate the financial aid process.

Key Responsibilities:

  • Assist with the administration of financial aid programs, including federal, state, and institutional aid.
  • Provide exceptional customer service to students, families, and colleagues, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with the Financial Aid team to ensure accurate and efficient processing of financial aid applications and awards.
  • Develop and maintain knowledge of financial aid policies, procedures, and regulations.
  • Participate in training and professional development opportunities to stay current on best practices and industry trends.

Requirements:

  • Must be a CSU student and eligible for work-study.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office and ability to learn new software systems.

Working Conditions:

This is a non-exempt, hourly position located in the Student Center at Charleston Southern University.



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