Service Operations Manager

3 weeks ago


Surprise, Arizona, United States National Indoor RV Centers Full time
Job Summary: We are seeking an experienced Service Operations Manager to oversee the daily activities of our RV service department. As a key member of our team, you will be responsible for ensuring that our customers receive high-quality service and repairs in a timely manner. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of RV systems.

About Us: National Indoor RV Centers is a premier full-service RV company dedicated to providing exceptional customer experiences. Our commitment to excellence has earned us a reputation as one of the leading RV dealerships in the industry.

Key Responsibilities:
  • Direct and manage the day-to-day operations of the RV service department.
  • Ensure that all work is completed efficiently and effectively, meeting or exceeding customer expectations.
  • Maintain accurate records of customer interactions, including feedback and complaints.
  • Collaborate with other departments to ensure seamless communication and problem-solving.
  • Stay up-to-date with industry developments and best practices to continuously improve service quality.

Requirements: To be successful in this role, you must have a minimum of 5 years of experience in a management position, preferably in the RV or automotive industry. Strong knowledge of RV systems, including electrical, plumbing, HVAC, and mechanical systems, is essential. Excellent communication and leadership skills are also required. Proficiency in Microsoft Office and service management software is a plus.

Benefits: As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. With a focus on work-life balance, we offer flexible scheduling and a supportive environment that promotes well-being and job satisfaction.

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