Field Services Manager
5 days ago
We are seeking a seasoned Senior Field Operations Executive to join our team at Wyyerd Group LLC. As a key member of our leadership team, you will be responsible for driving operational excellence and ensuring seamless delivery of our services.
The successful candidate will have a strong background in field operations, with a proven track record of improving efficiency, quality, and customer satisfaction.
- We estimate the salary for this position to be around $150,000-$220,000 per year, depending on location and experience.
The Senior Field Operations Executive will be responsible for developing and executing strategic initiatives to enhance efficiency, quality, and customer satisfaction across both regions. They will work closely with executive teams to align operational strategies with company goals and vision.
The ideal candidate will have 10+ years of field leadership experience in the telecommunications industry and be able to adapt to a fast-moving and changing environment.
- Main Responsibilities:
- Develop and execute strategic initiatives to enhance efficiency, quality, and customer satisfaction across both regions.
- Collaborate with executive teams to align operational strategies with company goals and vision.
- Lead and manage field operations teams to ensure optimal performance in service delivery, installations, and maintenance.
- Ensure network performance and reliability for Wyyerd customers; address any network performance issues or network outages.
- Identify and cultivate strategic external relationships that drive revenue and/or cost reduction opportunities.
- Make and reinforce value/ownership-oriented decisions, weighing the costs and benefits first then the subjective influencers of various options to determine the best course of action and achieve local/overall company objectives.
- Communicate and embody the company vision and values.
- Evaluate employee performance and provide additional coaching and support, leading by example and with truthfulness, commitment, and sincerity.
- Define, implement, and rigorously improve policies and performance standards.
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