Evening Service Consultant
2 weeks ago
Dimmick Group Peterbilt, a family-run dealership, is on the lookout for a dedicated and enthusiastic individual to become part of our team as an Evening Service Consultant. This role is essential in ensuring that our customers receive top-notch service and support during the evening hours.
Work Schedule: Evening hours from 12:30 PM to 9 PM.
Why Join Us?
- Competitive Compensation: Salary based on experience.
- Health Coverage: A variety of health insurance plans available, including one fully covered by the employer for individuals.
- Dental and Vision Plans
- Disability Insurance: Both short and long-term disability coverage provided by the employer.
- Retirement Savings: 401(k) plan with employer matching contributions.
- Health Savings Account: Contributions made by the employer.
- Referral Incentives
- Employee Discounts
- Comprehensive Training: Paid training programs available.
- Paid Time Off: Generous PTO policy.
Key Responsibilities:
- Collaborate with technicians, service office, and parts staff to ensure efficient job completion.
- Maintain regular communication with the Service Manager.
- Deliver exceptional customer service to our clientele.
- Assist in upholding Peterbilt's Platinum Service Center status.
- Keep customers updated on their vehicle's status through phone communication and the Decisiv platform, including any potential delays.
- Engage with customers to assess their repair and service needs.
- Adhere to the company's standards for ethical practices, professional appearance, customer service, and community relations.
Qualifications:
- Strong interpersonal and communication skills.
- Familiarity with CDK and Decisiv is preferred.
- Proficient in Microsoft applications.
- Knowledge of diesel repair is a plus.
- Motivated and collaborative team player.
EEOC Statement: Dimmick Group Peterbilt is an equal opportunity employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment is to foster an inclusive workplace where all employees can succeed.
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