Fatherhood and Family Resource Specialist

3 weeks ago


Terre Haute, Indiana, United States MAXIMUS Full time
Job Title: Fatherhood and Family Resource Specialist

Maximus is seeking a highly motivated and dedicated Fatherhood and Family Resource Specialist to join our team. As a key member of our team, you will play a crucial role in empowering fathers and strengthening families in your community.

Job Summary:

The Fatherhood and Family Resource Specialist will be responsible for cultivating and nurturing professional relationships with customers, continuously monitoring their engagement and progress within the program. You will regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

Key Responsibilities:
  • Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.
  • Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.
  • Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.
  • Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.
  • Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.
  • Collaborate with team members to provide expertise and support in resolving participant issues effectively.
  • Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.
  • Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.
  • Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.
Requirements:
  • High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
  • Must reside in Terre Haute or Richmond, IN and be willing and able to work onsite as needed.
  • Reliable transportation is required.
Working Conditions:
  • Home office requirements: reliable high-speed internet service, minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity, minimum 5 Mpbs upload speeds, private and secure home office, away from distractions and noise.
What We Offer:
  • Competitive compensation package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.
  • A comprehensive benefits package, including health insurance, life insurance, and retirement savings plan.


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