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Customer Support Advocate

2 months ago

New Orleans, Louisiana, United States Posigen Full time
Become a Key Player in Customer Satisfaction

As a Customer Experience Specialist, you will be instrumental in providing an exceptional experience for our clients. Your responsibilities will include addressing inquiries related to system functionality and upkeep, managing both incoming and outgoing communications with professionalism, and ensuring compliance with regulatory and organizational guidelines. Your main objective will be to deliver consistent, high-quality service, achieve revenue goals, and meet call performance metrics. You will benefit from our comprehensive packages, which include Dental, Health, Vision, Paid Time Off, 401k, Family and Medical Leave Act, Disability Leave, Paid Holidays, and more. This position requires on-site presence at our corporate office and offers hourly pay along with commission opportunities.

Key Responsibilities
  • Respond to inquiries regarding contractual commitments, system performance, and maintenance.
  • Handle incoming and outgoing communications with clients.
  • Adhere to regulatory and company policies consistently.
  • Provide a reliable and professional level of service at all times.
  • Meet established revenue goals and call performance metrics.
  • Manage each communication efficiently and accurately, updating records as necessary.
Required Skills
  • Ability to work independently and manage workload effectively.
  • Strong persuasive skills, persistence, and self-motivation.
  • Capacity to demonstrate empathy, assertiveness, tact, and resilience.
  • Able to connect with individuals from diverse backgrounds.
  • Capability to handle over 30 inbound/outbound communications daily.
  • Proficient typing speed of at least 45 words per minute.
  • Adaptability to a dynamic, fast-paced environment.
Core Competencies
  • Commitment to Excellence - Recognize objectives and take initiative to achieve high standards beyond job expectations.
  • Corporate Values - Understand, embrace, and incorporate PosiGen's corporate values into daily responsibilities.
  • Customer Service - Identify and respond to current and future needs by delivering outstanding service to internal stakeholders.
  • Safety and Security - Foster a safe working environment for all employees.
  • Team Collaboration - Resourceful team player who builds and maintains strong collaborative relationships within and outside the organization.
Qualifications
  • Minimum of two years in customer service roles.
  • Experience with Salesforce is advantageous.
  • Familiarity with Google Workspace is preferred.
  • Exceptional written and verbal communication skills are essential.
  • Proven customer service experience and skills are required.
Physical Requirements
  • Employees must meet the physical demands outlined to perform essential job functions successfully.
  • Regularly required to communicate verbally and audibly. Frequently required to stand, walk, use hands for handling, and reach with arms.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. Must frequently lift and move up to 10 pounds and occasionally lift up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Equal Employment Opportunity Statement

PosiGen is an Equal Opportunity / Affirmative Action employer dedicated to workplace diversity. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable laws. Individuals requiring reasonable accommodations under the Americans with Disabilities Act to participate in the hiring process should inform the Human Resources Office.

Compensation Range

$17-$22 USD