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Premier Customer Support Specialist
2 months ago
We are seeking a highly skilled and experienced Premier Customer Support Representative to join our team at Procore Technologies. As a key member of our customer support team, you will be responsible for providing exceptional support to our mid-market customers, ensuring their satisfaction and loyalty to our company.
Key Responsibilities:- Provide timely and effective support to customers through various communication channels, including phone, email, and chat.
- Identify and resolve complex customer issues, escalating them to senior-level support teams as needed.
- Develop and maintain strong relationships with customers, understanding their business goals and preferences.
- Collaborate with cross-functional teams, including Customer Success Managers, Account Executives, and Implementation Managers, to ensure seamless customer experiences.
- Stay up-to-date with product knowledge and features, applying this expertise to troubleshoot customer issues and provide solutions.
- Contribute to the development of knowledge base articles, FAQs, and other support resources to enhance customer self-service capabilities.
- 3+ years of experience in customer support or customer success roles.
- Proven track record of resolving complex customer issues and providing exceptional support.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Competitive base pay range of $24-$33, with eligibility for bonus incentive compensation.
- A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching.
- Opportunities for career growth and professional development, with a focus on customer success and support.
- A dynamic and inclusive work environment, with a commitment to diversity, equity, and inclusion.
At Procore Technologies, we are committed to building a team of talented and dedicated professionals who share our passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual with a passion for support and success, we encourage you to apply for this exciting opportunity.
