Customer Service Ambassador

1 month ago


La Quinta, California, United States Planet Fitness Full time

Job Summary

As a Customer Service Ambassador at Planet Fitness, you will be responsible for delivering exceptional member experiences by providing a superior level of customer service to members, prospective members, and guests.

**Essential Duties and Responsibilities**

Meet and greet potential members, providing a warm and welcoming experience.

Handle front desk-related tasks, including answering phone calls, managing information calls and tours, and assisting with member check-ins and sign-ups.

Facilitate member service issues and questions, and forward to the Club Manager or Team Lead as needed.

Help maintain the neatness and cleanliness of the club.

**Essential Behavior Requirements**

**Customer Service:** Communicate and interact with customers in a way that exceeds their wants and needs.

**Listening:** Actively listen to customers, empathize, and work together to solve problems.

**Problem Solving:** Recognize and define problems, analyze relevant information, and plan to resolve situations.

**Diplomacy:** Demonstrate tact and skill in all interactions.

**Communication:** Ability to communicate questions, concerns, or issues to a supervisor in a timely manner.

**Minimum Qualifications**

Honesty and good work ethic.

Strong customer service skills.

Basic computer proficiency.

**Physical Demands**

Standing and walking at least 75% of the shift.

Talking in person or on the phone at least 75% of the shift.

Must be able to lift up to 50 lbs. less than 30% of the time.

**Benefits**

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Team Member Support Team

Health, Dental, and Vision Insurance

Critical Illness Insurance

Short-Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

At Planet Fitness, we offer a variety of membership options to fit your needs. As a member, you'll enjoy unlimited access to your home club and the support of our friendly staff. PF Black Card members receive additional benefits, including the ability to bring a guest for free and access to any of our 2,500+ locations.



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