Bellperson/Ambassador Supervisor

La Jolla Beach & Tennis Club is seeking a highly skilled Bell Person/Ambassador to join our team at our beautiful oceanfront property.

Key Responsibilities:

• Direct the Bellperson/Ambassador department, including the Ambassador Booth operation and the Bellperson team within Guest Services.
• Provide professional, attentive, and genuinely friendly service to Club members, resort guests, and visitors.
• Supervise the Bell/Ambassador staff to ensure a fluid arrival experience at the Club.
• Ensure high customer service and resolve issues quickly and efficiently.
• Register guests entering the property, fill out appropriate forms, and post information to the computer system.
• Assist guests and members with directions and instructions, as needed, to area and regional visitor attractions.
• Maintain active communication between various departments.
• Use Voice Mail, Outlook email, and 2-way Radio communication at appropriate times.
• Create and update current SOPs to keep the training and staff up to date with department procedures and policies.
• Hold all team members accountable to their tasks and handle internal disputes/conflicts.
• Use ten codes to communicate via radio to other security officers and staff.
• Ensure accurate and full records of exceptions are kept.
• Interview, recommend hiring of, and supervise ambassador personnel.
• Review financial statements and track expenses via online checkbooks and ensure expenditures stay within budget limits.
• Assist guests with luggage, answer inquiries, and deliver amenities.
• Respond to other guest requests.
• Refer complaints of service shortfalls to designated departments for investigation and follow-up.
• Attend the staff meeting held for company managers and supervisors twice monthly.
• Be familiar with hotel facilities and their hours of operation, as well as local events.
• Prepare daily, weekly, monthly, and other reports.
• Purchase supplies for the Ambassador Department.
• Strong administrative and organizational skills are a requirement.
• Other duties as may be assigned by department Manager.

Requirements:

• A high school diploma or general education degree (GED); or one to two years' related experience and/or training; or equivalent combination of education and experience.
• Ability to read, write, and understand comprehensive correspondence, memos, and reports.
• Ability to accurately document security-related observations and incidents for use by other department members and the management team.
• Ability to effectively and accurately present information in one-on-one and small group situations to customers, guests, members, and employees of the organization.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in English to customers, guests, members, and other employees of the organization.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively in English to customers, managers, guests, or employees of the organization.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply understanding based on company policies and procedures in carrying out instructions furnished in written, oral, or diagram form.
• Ability to deal with customer service-related problems involving several variables in standardized situations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Working Conditions:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee frequently works near moving mechanical parts.
• The noise level in the work environment is usually moderate to loud.
• You are also exposed to moving vehicles.
• Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.