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Constituent Liaison Representative

2 months ago

Albany, New York, United States New York State Full time

**Job Summary**

We are seeking a highly skilled Constituent Liaison to join our team at the New York State government. As a key member of our staff, you will be responsible for providing exceptional customer service to constituents, responding to their inquiries, and resolving their issues in a professional and timely manner.

**Key Responsibilities:**

  • Answer phone calls and respond to emails in a professional and courteous manner
  • Direct calls to staff as appropriate and handle constituent issues
  • Greet visitors and provide assistance as needed
  • Scan and update contact lists and perform various administrative tasks

**Requirements:**

  • Legislative experience preferred
  • Proficiency in Microsoft Office (Outlook, Word, Excel) and Google Docs

**What We Offer:**

A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary and benefits package.