Customer Experience Operations Lead

4 weeks ago


Frisco, Texas, United States Amazon Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Operations Lead to join our team at Amazon. As a key member of our Customer Experience Operations team, you will be responsible for leading our customer service operations and floor leader responsibilities.

Key Responsibilities
  • Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
  • Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate
  • Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
  • Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
  • Work with a manager to maintain the physical safety and quality standards of the site
  • Work in a fast changing and ambiguous environment
  • Perform additional duties, as assigned
  • Work flexible hours including nights, weekends, and holidays
  • Work 30-39 hours/week Sunday - Thursday 8:45am to 3:15pm
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
Requirements
  • Are 18 years of age or older
  • High school or equivalent diploma
  • Experience in training others
  • Preferred Qualifications: 1+ years of floor leader or other leadership, or 1+ years of Amazon experience
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $56,800/year in our highest geographic market.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.


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