Customer Experience Associate

3 days ago


Frisco, Texas, United States Magellan Health Full time
Job Summary

We are seeking a highly skilled Customer Experience Associate to join our team at Magellan Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Customer Advocacy: Provide empathetic and knowledgeable support to members and providers, addressing their concerns and resolving issues in a timely and professional manner.
  • Care Coordination: Facilitate communication between members, providers, and internal teams to ensure seamless care coordination and optimal outcomes.
  • Intake and Documentation: Accurately and efficiently process intake documentation, ensuring that all necessary information is captured and entered into our systems.
  • Performance Metrics: Meet and exceed key performance indicators, including call handling times, resolution rates, and member satisfaction scores.
Requirements
  • Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in a healthcare setting.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Technical Skills: Proficiency in keyboard functions and navigation between multiple computer applications, with the ability to learn and adapt to new systems and technologies.
What We Offer
  • Competitive Salary: A salary range of $31,175 - $46,765, based on experience and qualifications.
  • Benefits Package: A comprehensive benefits package, including health, life, and voluntary benefits, as well as opportunities for professional growth and development.

Magellan Health is an Equal Opportunity Employer and a Tobacco-free workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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