Customer Experience Associate
3 days ago
We are seeking a highly skilled Customer Experience Associate to join our team at Magellan Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our members and providers, ensuring that their needs are met and exceeded.
Key Responsibilities- Customer Advocacy: Provide empathetic and knowledgeable support to members and providers, addressing their concerns and resolving issues in a timely and professional manner.
- Care Coordination: Facilitate communication between members, providers, and internal teams to ensure seamless care coordination and optimal outcomes.
- Intake and Documentation: Accurately and efficiently process intake documentation, ensuring that all necessary information is captured and entered into our systems.
- Performance Metrics: Meet and exceed key performance indicators, including call handling times, resolution rates, and member satisfaction scores.
- Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in a healthcare setting.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Technical Skills: Proficiency in keyboard functions and navigation between multiple computer applications, with the ability to learn and adapt to new systems and technologies.
- Competitive Salary: A salary range of $31,175 - $46,765, based on experience and qualifications.
- Benefits Package: A comprehensive benefits package, including health, life, and voluntary benefits, as well as opportunities for professional growth and development.
Magellan Health is an Equal Opportunity Employer and a Tobacco-free workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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