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Accounts Representative for ILR Technology Services and Administrative Applications

2 months ago

Ithaca, New York, United States Cornell University Full time
Job Summary

We are seeking an experienced Accounts Representative to join our team at ILR Technology Services and Administrative Applications. As a key member of our support team, you will provide administrative, fiscal, and technical support to our faculty and staff.

Key Responsibilities
  • Provide exceptional customer service and support to our faculty and staff via phone, email, and in-person.
  • Schedule appointments, meetings, and locations using our electronic calendar system.
  • Act as an information conduit, facilitating communication and collaboration among faculty, staff, and the TS office.
  • Serve as a liaison to other University offices, maintaining relationships with internal and external constituents.
  • Assist with the collection, preparation, verification, and management of moderately complex data.
  • Plan, schedule, and coordinate logistical arrangements for meetings, retreats, trainings, and travel in collaboration with other office staff.
  • Responsible for the ordering of all school equipment, including laptops, computers, printers, software, and technical supplies.
  • Manage e-Shop/KFS purchases, payment request processing, and travel planning and expense reporting for the office.
  • Maintain department administrative databases and coordinate dissemination of information.
Requirements
  • Associates Degree and two to four years of relevant experience or equivalent combination of education and experience.
  • Strong interpersonal skills, effective communication skills, and pleasant telephone manner.
  • An overall positive attitude and a demonstrated professionalism at all times.
  • Ability to manage multiple tasks and to prioritize work on projects simultaneously, and the ability to work successfully under pressure at a variety of tasks within a fast-paced, team-oriented, diverse office setting.
  • Ability to interact tactfully with diverse groups of individuals.
  • Must be able to prioritize requests and manage time effectively to meet established deadlines.
  • Ability to take initiative and be a pro-active team member.
  • A demonstrated ability to work in a disruptive environment without being distracted.
  • Excellent writing, proofreading, and editing skills.
  • A demonstrated ability to maintain confidentiality.
  • Expertise in Microsoft products, including Word, Excel, PowerPoint, and Outlook email and calendar.
  • Ability to have some flexibility in work hours.
Preferred Qualifications
  • Minimum five years of experience in an office setting, prior office experience in a University-based setting.
  • Knowledge of Cornell University travel and reimbursement and payment request systems.
  • Experience with Cornell University Financial Systems, such as KFS, Capital Asset Tracking, eShop, vendor management documentation, IWD, and SOW processing.
  • Prior experience working with HTML or other web development tools desirable.
  • Experience supporting large-scale projects, such as Department moves, software migrations, and large hardware replacement projects.
About Cornell University

Cornell University is an equal opportunity employer and educator, and we are committed to building a diverse and inclusive community. We welcome applications from individuals who share our commitment to diversity and inclusion.

Cornell University offers a comprehensive benefits package, including health, dental, and vision insurance, retirement savings, and paid time off. We also offer a range of employee perks and discounts, including access to Cornell's fitness center and recreation facilities.

For more information about Cornell University and our benefits, please visit our website at https://hr.cornell.edu/benefits.