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Customer Service Representative
2 months ago
Hudson Printing Co is in search of a dedicated Customer Service Representative (CSR) to join our dynamic team.
General OverviewThe CSR is responsible for overseeing the planning, execution, and monitoring of specific projects that have defined beginnings, ends, and deliverables.
Key Responsibilities- Collaborate with Sales Associates to outline project scope and formulate a comprehensive implementation plan.
- Coordinate with various teams to identify necessary resources for project completion.
- Create a timeline in conjunction with team managers to ensure project milestones are met.
- Monitor project progress to adhere to established delivery schedules.
- Communicate promptly with the Customer Service Manager, Sales, and internal stakeholders regarding any project-related issues or concerns.
- Obtain necessary approvals from the Customer Service Manager/Representative for any modifications impacting the project.
- Travel as needed to deliver proofs, samples, and maintain a professional presence with clients.
- Conduct daily meetings with the production team to review project statuses and receive new assignments.
- Provide daily updates to Sales on production progress across Prepress, Press, and Bindery.
- Execute job details meticulously, ensuring accuracy and clarity in all instructions.
- Utilize system tools for task completion and tracking.
- Respond to all inquiries from Clients, Sales, and Production regarding assigned projects.
- Maintain and update job information as necessary.
- Oversee distribution and mailing processes for each project.
- Manage critical project deadlines effectively.
- Review samples from bindery prior to shipment completion.
- Ensure compliance with specific labeling and boxing requirements before dispatch.
- Coordinate FedEx and UPS shipments as required.
- Assist with CSR tasks in the absence of the primary CSR when needed.
- Engage in Customer Service Meetings and contribute positively.
- Adhere to all company safety policies and procedures.
- Proficient knowledge of Customer Service practices
- Basic accounting skills
- Proficient in word processing and Excel
- Experience with spreadsheets
- Internet savvy
- Effective email communication
- Ethical Conduct: Uphold ethical standards and business practices in alignment with Hudson Printing's values.
- Effective Communication: Articulate thoughts clearly and effectively through various communication channels.
- Team Collaboration: Work harmoniously with others to achieve goals and resolve challenges.
- Leadership: Inspire and guide others towards outcomes beneficial to Hudson Printing.
- Decision Making: Evaluate situations to determine urgency and risk, collaborating with team members for timely decisions.
- Organizational Skills: Develop strategies, priorities, and action plans while assessing processes and results.
- Problem Solving: Identify root causes of issues and collaborate with team members to devise effective solutions.
- A minimum of 2 years of experience in a Customer Service role.
- CSRs typically operate in an office setting, although project requirements may necessitate visits to various locations.
- Standard work hours apply, with potential evening and weekend hours to meet project deadlines.
We provide a collaborative work environment, opportunities for professional development, competitive compensation, paid time off, paid holidays, medical and dental benefits, life insurance, a 401(k) plan, short-term disability, and an employee incentive program.
