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Customer Service Representative

2 months ago

Richmond, Virginia, United States United Ground Express Full time

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent at Richmond International Airport. As a key member of our team, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and enjoyable travel experience.

Key Responsibilities

  • Provide warm and welcoming greetings to passengers, setting the tone for a positive experience
  • Assist with reservations, printing boarding passes, and rebooking flights in a calm and professional manner
  • Make informed decisions in stressful situations, demonstrating patience, empathy, and effective communication skills
  • Work collaboratively with colleagues to ensure seamless operations and high-quality service
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • High school diploma or equivalent required
  • Minimum age of 18 years old
  • Ability to operate a computer and enter/retrieve data
  • Ability to lift up to 70lbs on a consistent basis
  • Pass a background check, hearing and vision tests, and drug screen
  • Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
  • Legally authorized to work in the United States without sponsorship

Benefits

  • Paid training and development opportunities
  • Flight privileges for you and your family
  • UA Discount Program for flights
  • Paid time off (PTO)
  • And more

Equal Opportunity Employer

United Ground Express is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.