Customer Service Delivery Advocate
4 weeks ago
We're seeking a highly motivated and customer-focused Customer Service Delivery Advocate to join our team at Carvana. As a key member of our Market Operations team, you will be responsible for delivering exceptional customer experiences by ensuring timely and safe vehicle deliveries to our customers.
Key Responsibilities:
- Deliver vehicles to customers in a timely and safe manner, adhering to company standards and regulations.
- Load and unload vehicles from our custom car haulers, ensuring proper handling and safety procedures are followed.
- Complete customer paperwork and maintain accurate records in our customer tracking system.
- Represent Carvana's brand and values by providing exceptional customer service and support.
Requirements:
- At least 2 years of customer-facing experience, preferably in a delivery or transportation role.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Valid driver's license and a clean driving record.
- Ability to lift up to 50 pounds and work in a variety of weather conditions.
About Carvana:
At Carvana, we're passionate about providing an exceptional customer experience and creating a seamless car-buying process. Our team members are the driving force behind our success, and we're committed to supporting their growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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