Outbound Call Center Representative
3 weeks ago
As a retention agent with a focus on collections, you will play a crucial role in ensuring the timely completion of customer transactions. With a strong track record in collections and retention, you will be responsible for placing 100+ calls daily to complete online and direct mail order purchases when credit cards have failed.
To succeed in this position, you must have prior outbound phone collections experience. You will also need to be proficient in MS Office, have a clear and strong speaking voice, and be able to work effectively under stress.
We offer a competitive estimated salary range of $45,000 - $65,000 per year, depending on experience. In addition, you will enjoy a dynamic work environment and catered bi-weekly luncheons.
Requirements:
- High School Diploma/GED and 2+ years of collection and reconciliation experience
- Proficient in MS Office (Word, Excel, Outlook) and ability to provide accurate reporting in Excel
- Persuasive negotiation skills in matters of payment discrepancies
- Independent discretion and judgment
- Accurate data entry skills
- Strong analytical, critical thinking, problem-solving, and customer service skills
- Strong skills for attention to detail and organizational skills
- Professional written and verbal communication skills
- Ability to prioritize multiple tasks, work effectively under stress, meet short deadlines, take direction, and perform assigned duties
- Ability to work well within a team as well as independently
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