Call Center Service Director

7 days ago


Boynton Beach, Florida, United States Air Pros Full time

Air Pros is seeking a highly motivated and experienced Call Center Manager to join our team.

The successful candidate will be responsible for managing a team of customer support representatives, providing exceptional customer service, and driving business growth through strategic initiatives.

Key Responsibilities:
  • Lead and motivate a team of customer support representatives to achieve exceptional customer satisfaction and loyalty
  • Develop and implement strategies to improve customer engagement and retention
  • Collaborate with other departments to identify opportunities for growth and improvement
  • Monitor and analyze key performance indicators to drive business results
Requirements:
  • 5+ years of experience in a customer-facing role
  • Proven track record of success in a leadership position
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and meet deadlines

Salary Range: $75,000 - $100,000 per year



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