**General Manager

5 days ago


Kansas City, Missouri, United States Potbelly Corporate Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Potbelly shop team. As a key member of our management team, you will be responsible for driving sales growth, improving customer satisfaction, and developing a high-performing team.

Key Responsibilities
  • Team Leadership: Train, coach, and develop all shop team members to realize their potential and achieve their goals.
  • Staff Management: Assess staff abilities, create and implement effective development plans, and interview, select, and hire great people who represent Potbelly Values.
  • Culture Development: Develop and maintain a Good Vibes culture that fosters strong attraction and retention, and effectively delegate tasks to team members to ensure a high standard of execution.
  • Marketing and Sales: Drive neighborhood shop marketing and promotions to maximize sales potential, and control cost of goods, variances, and inventories within the shop.
  • Customer Service: Ensure all security procedures are followed, and effectively handle customer complaints and issues.
  • Financial Management: Control assigned P&L line items, and maintain deadlines and prioritize while running an effective shift.
Requirements
  • Experience: Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility.
  • Skills: Strong written and verbal communication skills, ability to multitask, and strong business acumen.
  • Physical Demands: Ability to stand/walk for 8-9 hours or as needed, and lift up to 10 pounds frequently and up to 50 pounds occasionally.
About Potbelly Corporate

Potbelly is a fast-casual restaurant chain that is committed to creating a welcoming and inclusive environment for our customers and team members. We are an equal opportunity employer and value diversity in all its forms.


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