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Front Office Supervisor

2 months ago

AillysurSomme, Hauts-de-France, United States OnPoint Medical Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at OnPoint Medical Group. As a key member of our front office team, you will be responsible for managing the daily operations of the front desk, supervising front office staff, and ensuring a positive patient experience.

Key Responsibilities
  • Manage front desk operations, including scheduling, staff development, and training
  • Ensure compliance with attendance, punctuality, and dependability guidelines
  • Handle patient complaints and concerns in a professional and courteous manner
  • Provide exceptional customer service to patients and staff
  • Perform administrative duties, including data verification, office communications, and filing of patient records
  • Collect co-pays and balances due from patients in accordance with insurance guidelines
  • Maintain a clean and organized lobby and front desk area
  • Coordinate front office meetings and ensure smooth day-to-day operations
Requirements
  • High School Diploma or equivalent required; some college or medical-related experience preferred
  • 1-2 years of experience in a physician office or clinical environment
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Supervisory experience preferred
Benefits
  • Competitive hourly wage: $25-$30 per hour
  • Health insurance plan options for you and your dependents
  • Dental and vision insurance for you and your qualified dependents
  • Company-paid life insurance
  • Voluntary options for short-term and long-term disability coverage
  • AFLAC plans
  • FSA options
  • Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
  • Paid time-off earned