Front Desk Supervisor

2 days ago


ChampssurYonne, Bourgogne-Franche-Comté, United States SpringHill Suites Henderson Full time
Job Summary:

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional service to our guests and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Assist the Front Desk Manager in overseeing the daily operations of the front desk, including checking in and out guests, handling guest requests, and resolving any issues that may arise.
  • Supervise and train front desk staff to ensure they are providing excellent service and meeting the hotel's standards.
  • Monitor and maintain the front desk area, including the lobby, reception area, and surrounding spaces.
  • Ensure that all guest interactions are handled in a friendly, courteous, and professional manner.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations.
  • Perform other duties as required by management, including assisting with special events and projects.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • At least 2-3 years of progressive experience in a hotel or related field, with a focus on front desk operations.
  • Previous supervisory experience is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
  • Basic math skills and ability to handle cash and credit transactions.
Benefits:
  • Competitive hourly rate: $9.75-$17.91 per hour.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.


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