Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at HHM Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Register and assign guests to hotel rooms, ensuring a smooth and efficient check-in process.
- Respond to guest requests and resolve any issues in a timely and professional manner.
- Process payments and handle guest transactions with accuracy and attention to detail.
- Assist with room assignments, key distribution, and other front desk duties as needed.
- Collaborate with other hotel staff to ensure seamless guest service and a positive hotel experience.
Requirements
- High school diploma or equivalent required.
- Previous customer service experience or equivalent training preferred.
- Knowledge of PMS systems and hotel operations a plus.
What We Offer
HHM Hotels is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a fun and dynamic team to work with.
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