Customer Service Representative

4 weeks ago


Big Sky, United States HHM Hotels Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at HHM Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities

  • Register and assign guests to hotel rooms, ensuring a smooth and efficient check-in process.
  • Respond to guest requests and resolve any issues in a timely and professional manner.
  • Process payments and handle guest transactions with accuracy and attention to detail.
  • Assist with room assignments, key distribution, and other front desk duties as needed.
  • Collaborate with other hotel staff to ensure seamless guest service and a positive hotel experience.

Requirements

  • High school diploma or equivalent required.
  • Previous customer service experience or equivalent training preferred.
  • Knowledge of PMS systems and hotel operations a plus.

What We Offer

HHM Hotels is committed to providing a positive and supportive work environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a fun and dynamic team to work with.



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