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Customer Service Specialist

2 months ago

Silver Spring, Maryland, United States Clark Creative Solutions Full time
Job Overview

We are looking for a dedicated and customer-focused individual to fill the role of a Call Center Representative at Clark Creative Solutions. In this position, you will play a crucial role in delivering outstanding customer service and support to our clients.

Key Responsibilities:
- Handle incoming calls from customers, addressing inquiries, concerns, or issues with professionalism and empathy.
- Maintain a high standard of customer interaction, ensuring satisfaction and resolution of issues.
- Possess a minimum of 2 years of professional experience in a customer service or call center setting.

- Manage both outbound and inbound calls effectively within the call center environment.
- Demonstrate fluency in English, with the ability to read, write, and converse proficiently.

- Exhibit strong oral and written communication skills.
- Efficiently respond to client inquiries and follow up on calls as necessary.

- Identify and escalate priority issues when required.
- Proficiently use Microsoft and Adobe applications.

- Successfully pass a background check or government clearance.
- Have extensive experience in a high-volume call center environment.

- Hold a high school diploma or higher.
- Have some experience in skip tracing.
- Perform data entry tasks to maintain accurate customer information in the system.

- Analyze customer situations to determine effective solutions and actions.
- Adhere to phone etiquette guidelines to foster positive customer interactions.

Qualifications:
- Previous experience in a call center or customer service role is preferred.
- Familiarity with medical terminology and office procedures is advantageous.
- Strong data entry skills with a keen attention to detail.
- Excellent verbal and written communication abilities.
- Capacity to analyze customer situations and provide effective resolutions.

This is a full-time, in-person position with a schedule from Monday to Friday, operating from 8:30 AM to 5:00 PM EST, excluding federal holidays.

Compensation:
Pay: $20.00 per hour

Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Work Location: Silver Spring, MD