Customer Service Liaison

4 weeks ago


Silver Spring, Maryland, United States State Farm Insurance Full time
Customer Service Role at State Farm Insurance

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs. This includes providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. You will also process policy changes, claims, and payments accurately and efficiently. Additionally, you will maintain customer records and update information as necessary. Your collaboration with team members will ensure seamless customer experiences. You will promote and cross-sell insurance products and services to meet customer needs. Furthermore, you will handle escalated customer complaints and concerns with professionalism and empathy. To excel in this role, you must stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice. You will participate in ongoing training and development programs to enhance your knowledge and skills. Your contribution to a positive and collaborative work environment will be essential to the success of our team.

Key Responsibilities:
  • Assist customers with their insurance needs
  • Provide exceptional customer service
  • Process policy changes, claims, and payments
  • Maintain customer records
  • Collaborate with team members
  • Promote and cross-sell insurance products and services
  • Handle escalated customer complaints and concerns
  • Stay updated on insurance policies, regulations, and industry trends
  • Participate in ongoing training and development programs


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