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Customer Service Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Taymax Group. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Provide a superior level of customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
- Handle all front desk related activities, including answering phones, checking members into the system, and assisting with membership sales.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club, including completing daily assigned tasks and helping with special cleaning projects.
Requirements
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.