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Customer Service Representative
2 months ago
Job Overview
Are you a dedicated individual with a passion for assisting others? The Utah Department of Human Services is seeking a customer service expert to take on the role of Customer Service Representative within our Call Center. This position offers the possibility of HYBRID/REMOTE WORK, comprehensive medical, dental, and vision insurance from the start, along with 12 paid holidays and accrued vacation and sick leave.
**Initial training will occur in the office; telework options may be available for eligible candidates, allowing for up to 4 days of remote work per week.**
PRIMARY RESPONSIBILITIES
This department handles a significant volume of telephone interactions with clients and stakeholders. Your role will be situated in a call center atmosphere, where your responsibilities will encompass, but are not limited to:
Professionally managing and responding to incoming public inquiries. Providing guidance to the public regarding the initiation of new services. Assisting clients with information about ongoing services, filings, and registrations. Achieving and maintaining a thorough understanding of departmental policies, relevant regulations, and standards. Verifying existing client information and accurately entering data into the system.QUALIFICATIONS OF THE IDEAL CANDIDATE
The ideal candidate will possess:
Experience in customer service roles The ability to assist individuals with sensitivity, professionalism, and tact Capability to work autonomously as well as collaboratively within a team Strong verbal communication skills, with clarity and conciseness Proficiency in listening to and comprehending verbal information and ideasPREFERRED EXPERIENCE
Preference will be given to candidates with previous call center experience.
This position comes with an attractive benefits package, generous paid time off, and a commendable work-life balance. Further details about the benefits can be found on our website.
About the Department
The Utah Department of Human Services is committed to serving the community by ensuring the well-being of individuals and families. Our mission is to enhance the quality of life for Utah residents through effective service delivery and support.
EMPLOYEE BENEFITS
Health Insurance - Multiple medical plan options available, including Traditional and High Deductible Health Plans. Dental and vision plans are also offered. Retirement - Employees have access to various retirement plans, with employer contributions based on the chosen plan. Paid Time Off: Accrual of annual and sick leave, with additional paid holidays throughout the year.Additional Information
Job Classification: Office Specialist I Eligibility for remote work is determined by management and may change at their discretion. Employees will receive compensatory time off for any overtime worked, in accordance with applicable labor laws. The work environment is a standard office setting, with typical risks associated with such environments. Employees may be required to perform light physical tasks as part of their duties.