Restaurant Operations Manager

2 months ago


Atlanta, Georgia, United States K5 Hospitality Full time
About the Role

K5 Hospitality is seeking a seasoned Front of House Manager to lead our award-winning restaurant group in Atlanta, GA. As a key member of our team, you will be responsible for overseeing the day-to-day operations of one of our popular dining destinations.

Key Responsibilities
  • Coordinate daily Front of the House restaurant operations to ensure seamless service delivery.
  • Develop and implement strategies to deliver exceptional customer experiences and maximize satisfaction.
  • Respond promptly and professionally to customer complaints, resolving issues efficiently and effectively.
  • Regularly review product quality and research new vendors to maintain high standards.
  • Organize and supervise shifts to ensure optimal staffing and productivity.
  • Appraise staff performance and provide constructive feedback to improve productivity and efficiency.
  • Estimate future needs for goods, kitchen utensils, and cleaning products to maintain a well-stocked and efficient operation.
  • Ensure compliance with sanitation and safety regulations to maintain a safe and healthy environment.
  • Manage the restaurant's image and reputation, suggesting ways to improve and enhance the customer experience.
  • Control operational costs and identify measures to reduce waste and optimize resources.
  • Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
  • Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility and reach.
  • Recommend strategies to reach a broader audience, including discounts and social media advertising.
  • Train new and current employees on proper customer service practices to maintain high standards.
  • Implement policies and protocols to maintain future restaurant operations and ensure continuity.
Requirements
  • 2+ years of restaurant management or related leadership experience.
  • Familiarity with point-of-sale computers and software.
  • Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email.
What We Offer
  • Competitive compensation and benefits package.
  • Medical, dental, and sick pay.
  • Paid vacation and holidays.
  • Great growth opportunities.
  • Bonus structure.
Job Type
  • Full-time.

Pay may depend on skills and/or qualifications.



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