Restaurant Operations Manager
2 months ago
K5 Hospitality is seeking a seasoned Front of House Manager to lead our award-winning restaurant group in Atlanta, GA. As a key member of our team, you will be responsible for overseeing the day-to-day operations of one of our popular dining destinations.
Key Responsibilities- Coordinate daily Front of the House restaurant operations to ensure seamless service delivery.
- Develop and implement strategies to deliver exceptional customer experiences and maximize satisfaction.
- Respond promptly and professionally to customer complaints, resolving issues efficiently and effectively.
- Regularly review product quality and research new vendors to maintain high standards.
- Organize and supervise shifts to ensure optimal staffing and productivity.
- Appraise staff performance and provide constructive feedback to improve productivity and efficiency.
- Estimate future needs for goods, kitchen utensils, and cleaning products to maintain a well-stocked and efficient operation.
- Ensure compliance with sanitation and safety regulations to maintain a safe and healthy environment.
- Manage the restaurant's image and reputation, suggesting ways to improve and enhance the customer experience.
- Control operational costs and identify measures to reduce waste and optimize resources.
- Create detailed reports on weekly, monthly, and annual revenues and expenses to inform business decisions.
- Promote the brand in the local community through word-of-mouth and restaurant events to increase visibility and reach.
- Recommend strategies to reach a broader audience, including discounts and social media advertising.
- Train new and current employees on proper customer service practices to maintain high standards.
- Implement policies and protocols to maintain future restaurant operations and ensure continuity.
- 2+ years of restaurant management or related leadership experience.
- Familiarity with point-of-sale computers and software.
- Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email.
- Competitive compensation and benefits package.
- Medical, dental, and sick pay.
- Paid vacation and holidays.
- Great growth opportunities.
- Bonus structure.
- Full-time.
Pay may depend on skills and/or qualifications.
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