Property Leasing Specialist

2 weeks ago

Annapolis, Maryland, United States Enterprise Community Full time

Enterprise is a national nonprofit organization dedicated to creating sustainable housing solutions for families in need. We collaborate with community development entities, mobilize and invest resources for impactful initiatives, advocate for housing policies at all government levels, and manage community development projects. Since our inception in 1982, we have invested $72 billion and facilitated the creation of 1 million homes across the United States, including the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, all aimed at fostering pride, empowerment, and belonging within communities.

Join us at

Working at Enterprise

At Enterprise, you will be part of a diverse and dedicated team making a meaningful impact every day. You will work alongside some of the most talented and compassionate individuals in the field. You will be empowered to drive systemic change and take bold actions to promote racial equity. Here, you will find a career environment where your contributions are valued and your professional growth is supported.

Enterprise provides exceptional career opportunities across the nation, accompanied by a comprehensive benefits package.

Job Overview:

The Property Leasing Specialist is responsible for marketing and leasing the property, ensuring a safe and appealing living environment for residents, delivering exceptional service quality, maintaining resident satisfaction, optimizing operational efficiency, and achieving strong financial outcomes.

  • Consistently exemplify the HEROES principles of being Helpful, Engaged, Responsive, Outstanding, Excellent, and Successful in all interactions and activities.
  • Execute sales and marketing strategies both on-site and off-site to meet occupancy targets; adapt strategies based on market dynamics, competitive influences, apartment turnover rates, and other factors affecting occupancy; stay informed about competitive properties and market trends, making recommendations as necessary.
  • Ensure compliance with the Fair Housing Act; conduct apartment showings and leasing; qualify prospective residents in accordance with program requirements; manage the lease renewal process.
  • Engage regularly with residents; communicate effectively, courteously, and professionally with residents, colleagues, management, and guests to address all concerns promptly.
  • Adhere to Enterprise Residential's policies and procedures as well as external regulatory requirements; maintain a solid understanding of operational and human resources policies.
  • Collect rents, oversee and manage delinquencies and collections, and maintain accurate financial records.
  • Prepare, monitor, and distribute reports related to various operational and financial metrics.
  • Promote resident services initiatives in collaboration with the Resident Services Department; drive community-level engagement through social, educational, and planned activities and events.
  • Participate in and attend all mandatory training sessions.
  • Keep the Property Manager informed of any information that may impact property operations.
  • Support other communities as directed by management.
  • Perform additional duties as assigned.
Supervisory Responsibilities:

This role does not include supervisory responsibilities.

Qualifications:
  • Bilingual (Spanish/English) preferred.
  • High School Diploma or G.E.D.
  • Previous experience in sales or leasing is preferred.
  • NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally-recognized compliance training program, or the ability and commitment to obtain certifications at the next available course offering.
  • Ability to thrive in a fast-paced environment, demonstrating strong organizational and follow-up skills, along with the capability to manage multiple priorities.
  • Strong verbal and written communication skills, with the ability to interact in English with a diverse group of associates, residents, and external agencies.
  • Ability to read in English at a level sufficient to comprehend policies and procedures, safety notices, general business correspondence, and documentation.
  • Proficient computer and keyboarding skills, with expertise in Microsoft Word and Excel, and the ability to quickly learn new applications.
  • Excellent interpersonal skills, with a positive attitude, enthusiasm, and energy. Strong customer service orientation towards older adults.
  • Meticulous attention to detail.
  • Ability to manage a high volume of telephone inquiries.
Requirements:
  • Must possess and maintain reliable transportation.

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