Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CRA MSO LLC. As a key member of our call center team, you will be responsible for providing exceptional patient experience through prompt, accurate, and courteous responses to patient inquiries.
Key Responsibilities:
- Answer and direct calls, take messages, and forward to appropriate departments.
- Provide quality service at every encounter, keeping patient wait time under five minutes.
- Provide patients with information regarding services, charges, routine treatment procedures, and current promotions.
- Use sound judgment in handling calls, especially with upset patients, and escalate to Providers, Managers, and Technicians as needed.
- Assist with new patient registration, verify insurance eligibility, and schedule appointments for patients.
- Obtain and enter accurate demographic information into our CRM system.
- Inform callers of items to bring to appointments and remind them to arrive 15 to 30 minutes before scheduled appointments to complete paperwork.
- Answer questions and offer other information to provide patient-focused service and a positive impression of our organization.
- Make outbound calls to inactive patients to attempt to schedule follow-up appointments.
- Take detailed notes using our electronic health record system and follow up on calls when necessary.
- Maintain call logs and reports.
Requirements:
- High school diploma or GED equivalent.
- 2 years of customer service experience required, with 6 months of experience working in a call center preferred.
- Good telephone skills and experience with high call volume preferred.
- Knowledge of medical terminology and/or medical front office procedures preferred.
- Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
- Bilingual in Spanish/English required, with the ability to communicate effectively with callers who speak English as a second language.
- Excellent written and verbal communication skills.
- Intermediate computer literacy, including the ability to use our computer system to manage and schedule appointments and access electronic medical record information.
- Excellent customer service skills and the ability to handle stressful situations calmly and with compassion.
- Excellent data entry and typing skills.
- Experience answering a multi-line telephone and routing calls to appropriate resources.
This is a full-time position, and we are looking to hire immediately. Full-time team members enjoy a benefits package that includes 100% employer-paid health insurance, life insurance, vacation accrual, 401(k), holiday pay, and more.
-
Customer Service Representative
5 days ago
Chula Vista, California, United States Domino's Franchise Full timeJob Title: Customer Service RepresentativeJoin Domino's Pizza as a Customer Service Representative and be part of a dynamic team that delivers exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch customer service, handling customer inquiries, and resolving issues in a timely and professional...
-
Customer Service Representative
22 hours ago
Chula Vista, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are accurate and...
-
Customer Service Representative
1 day ago
Chula Vista, California, United States AMPM Full timeJob Title: Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at AM/PM. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, handling cash transactions, and maintaining a clean and organized store environment.Key Responsibilities:Provide...
-
Customer Service Representative
3 days ago
Chula Vista, California, United States Public Storage Full timeJob Title: Customer Service Representative **About Us** Public Storage is the self-storage industry leader, dedicated to providing exceptional customer experiences. We're seeking a talented Customer Service Representative to join our team. **Job Summary** As a Customer Service Representative, you will be responsible for delivering outstanding customer...
-
Customer Service Representative
2 weeks ago
Chula Vista, California, United States AMPM Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at AM/PM. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States Public Storage Full time{"h1": "Job Title: Customer Service", "h2": "Job Summary", "p": "We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Public Storage team, you will be responsible for providing exceptional customer service, managing storage units, and ensuring a positive experience for...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States U-Haul Full timeCustomer Service Representative Job DescriptionU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers...
-
Customer Service Representative
3 weeks ago
Chula Vista, California, United States GovernmentJobs Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Sweetwater Authority Administrative Services Department. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer account issues, and maintaining accurate records.Key ResponsibilitiesProvide customer...
-
Customer Service Representative
3 weeks ago
Chula Vista, California, United States Jennifer Thibodeau - State Farm Agent Full timeJob OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will play a vital role in establishing and maintaining strong relationships with our customers, providing them with exceptional service and support.ResponsibilitiesDevelop and maintain strong...
-
Customer Service Representative
2 weeks ago
Chula Vista, California, United States AMPM Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at AM/PM. As a key member of our retail team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States EA Solutions Full timeCustomer Service OpportunityWe are seeking a skilled customer service professional to join our team at EA Solutions. As a customer service representative, you will be responsible for providing exceptional support to our clients through various communication channels. Your primary duties will include routing incoming calls to the appropriate mailboxes,...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States Domino's Franchise Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and maintaining a positive and professional image of our brand.Key Responsibilities:Operate all...
-
Customer Service Representative
4 days ago
Chula Vista, California, United States U-Haul Full timeCustomer Service Representative Job DescriptionJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and contributing to the overall success of our...
-
Customer Service Representative
3 days ago
Chula Vista, California, United States Chick-fil-A Mile of Cars DTO and Chula Vista West FSR Full timeCustomer Service RoleWe are seeking a skilled Customer Service Representative to join our team at Chick-fil-A Mile of Cars DTO and Chula Vista West FSR. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for every guest.Key Responsibilities:Customer...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States Ferguson Full timeAbout FergusonFerguson is a leading value-added distributor across residential, non-residential, new construction, and repair, maintenance, and improvement (RMI) end markets. With 34,000 suppliers and over one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products.Job SummaryWe are...
-
Customer Service Representative
1 day ago
Chula Vista, California, United States Smart and Final Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Smart & Final. As a key member of our store operations team, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and supporting the sales floor team in achieving sales...
-
Healthcare Customer Service Representative
3 days ago
Chula Vista, California, United States Community Health Group Full timeJob SummaryCommunity Health Group is seeking a highly skilled Healthcare Customer Service Representative to join our team. As a key member of our Member Services department, you will be responsible for providing exceptional customer service to our members, resolving their concerns, and ensuring their needs are met.Key Responsibilities:Respond to member...
-
Customer Service Representative
2 days ago
Chula Vista, California, United States Innovative Pest Solutions Full timeAbout the RoleWe are seeking a highly organized and customer-focused Scheduler - Customer Service Representative to join our team at Innovative Pest Solutions. As a key member of our team, you will be responsible for scheduling appointments, handling customer inquiries, and providing exceptional customer service.Key ResponsibilitiesSchedule appointments and...
-
Customer Service Representative
4 weeks ago
Chula Vista, California, United States Sysco Full timeJob SummaryThis is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.ResponsibilitiesAnswer all incoming concerns/needs from all...
-
Customer Service Representative
3 days ago
Chula Vista, California, United States Symmetry Financial Group - Gary Uyemura Full timeUnlock Your Earning PotentialAre you ready to take your career to the next level and build a business that generates system-driven income? At Symmetry Financial Group - Gary Uyemura, we're looking for ambitious individuals to join our team as Customer Service Representatives. As a key member of our team, you'll have the opportunity to work with clients who...