Sales Operations Analyst
1 day ago
About the Role
The Sales Operations Analyst will play a critical role in supporting the Global Sales team at Bose. This individual will be responsible for providing accurate and timely support to the sales teams as well as to customers as it pertains to sales performance and operational execution.
Key Responsibilities:
- Provide pipeline and forecast management, reporting, and analytics to provide insights into account performance and S&OE forecast
- Support and participate in customer CPFR processes and meetings
- Gather, develop, and analyze information from multiple teams and develop efficient processes and reports to support the business
- Schedule, develop structure and create presentations for management reviews (e.g. QBRs, SLT reviews, Holiday reviews)
- Coordinate closely with finance team on creating performance dashboards and KPIs for accounts and any account planning activities
- Coordinate with Bose colleagues to ensure timely and accurate sell-thru reporting
- Coordinate across teams on customer needs and terms and conditions for effective and timely resolution
- Manage process improvement and other sales operations related projects
- Ensure all Bose and customer needs in C4C and the Dealer Portal are up-to-date and maintained including BDF status, order status, shipments, invoicing, credit limits
- Perform other duties deemed necessary to support Bose's business operations
- Manage projects in a virtual environment with multiple cross-functional teams
Requirements:
- Deep understanding of Bose's processes and transactions (e.g. planning, forecasting, order management, credit, BDF and accounting) from the customer's perspective
- Extraordinary customer-focus and service orientation
- Flexible and multitasking
- Outstanding communication, presentation and interpersonal skills
- Strong technical skills, including proficiency with MS Office applications (proven ability to manipulate data in Excel and PowerBI) and ERP systems (SAP)
- Deep knowledge of data warehousing and mining
- Ability to work independently in fast-paced and growing environment
- Ability to perform well in a deadline-driven environment
- Ability to work cross functionally and coordinating with other teams
- Ability to work across time zones
Experience:
- 5-10 years of experience in Sales, Sales & Business Planning, Sales/Market Analysis, Product/Trade Marketing
- Experience working in cross functional teams and with senior leadership
- Experience in reading and understanding data and packaging insights into recommendations & decisions
- Experience getting results without direct authority over resources and people
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