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Academic Records Coordinator

2 months ago

Washington, United States Howard University Full time

Position Overview
The Talent Acquisition department seeks qualified individuals to fulfill roles that contribute to the strategic success of Howard University. Hiring personnel who align with our values significantly impacts our mission.

What We Provide
Health & Wellness: Comprehensive medical, dental, and vision insurance, along with mental health support.
Work-Life Balance: Paid time off, holidays, and flexible work arrangements.
Financial Wellness: Competitive salary and a 403(b) plan with company matching.
Professional Development: Continuous training, tuition reimbursement, and opportunities for career advancement.
Additional Benefits: Wellness initiatives, commuter assistance, and a vibrant workplace culture.

Core Responsibilities
This role supports the objectives of the Office of the Registrar by performing essential functions to ensure efficient operations. Responsibilities include:
- Maintaining confidentiality and integrity of student records.
- Processing requests for enrollment status certification.
- Handling academic transcript requests.
- Managing course scheduling requests and updates.
- Retrieving specific student-related information as needed.
- Keeping a log of requests and actions taken.
- Responding to inquiries through various communication channels.
- Participating in university-wide registration activities.
- Coordinating the maintenance of academic records.
- Entering, updating, and retrieving information from databases.
- Providing support to various office units as required.
- Assisting in the coordination of student employee assignments.
- Offering reception services to students and clients.
- Acting as a liaison with schools/colleges to address academic record issues.
- Performing additional duties as assigned.

Work Environment
This position requires on-campus presence five days a week, with working hours from 8:30 AM to 5:00 PM.

Essential Skills
Successful candidates will demonstrate:
- A basic understanding of computer applications.
- Proficiency in both oral and written English.
- Excellent customer service skills.
- The ability to prioritize tasks effectively.
- Capability to thrive in a fast-paced environment.
- Skills to foster and maintain positive working relationships with students, faculty, staff, and the public.

Qualifications
Minimum Requirements:
- Associate's Degree
- Two to three years of relevant experience in a customer service-oriented environment.

Compensation Information
Expected Salary Range: $45,455 - $50,000