Technical Service Supervisor
3 days ago
We're seeking an experienced IT Support Manager for a position in Bethesda Maryland.
Key Responsibilities:
- Supervise and direct a team of Help Desk staff.
- Assign work schedules, review discrepancies, and supervise contractor personnel.
Requirements:
- A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or related discipline.
- Minimum of five years of experience, with at least two years specialized in staff management, recruitment, retention, Help Desk / Help Desk management.
The ideal candidate will have a Level 5 (NACIC) security clearance or obtain one within six months. A Foundation Certificate in IT Service Management (ITIL) v3 or higher is preferred. Additionally, the following certifications are required: MTA, MCSA, MSCE, or Apple Certified Support Professional. Certified Associate in Project Management. The estimated annual salary range is $90,000 - $120,000, depending on experience.
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